Nissan of Rivergate - Service Center

I brought my Frontier in because I saw that there was a recall on the news. I called and asked for an appointment and they got me in right away. While I was there I figured I might as well go ahead and g recall on the news. I called and asked for an appointment and they got me in right away. While I was there I figured I might as well go ahead and get an oil change since I was almost due and the price was actually less than what I had been paying at Firestone! They got me done and out quick and treated me like I should have been treated. I really appreciated the friendly people and the fact that it was a no hassle experience. I think they have won my business. More

I was concerned about trying this dealership because of their reputation and other reviews I read. I live 30 miles away and have delt with multiple other dealerships, but haven't found one that I consider their reputation and other reviews I read. I live 30 miles away and have delt with multiple other dealerships, but haven't found one that I consider good until now. I was told they're under new management and things were different so I drove the distance. I have to say, my car was inspected and I didn't feel ripped of. They told me what I NEEDED to have done and what could wait. I didn't feel like they were trying to take advantage of me and received my car back happily repaired! I WILL be going back. Thanks again!!! More

We went o this dealer to repair our 93 Maxima. It was overheating and had burst the radiator. It was around fifty dollars just to check our car out, but the price would be deducted form the repairs if w overheating and had burst the radiator. It was around fifty dollars just to check our car out, but the price would be deducted form the repairs if we decided to get the work done there. They said that the problem was that the radiator had busted. I asked them if they were sure because I thought the radiator burst due to the car overheating. They stated that they were sure. We paid 400 for the job and no sooner than we drove the car 12 miles down the road, it overheated again. We carried the car back to the dealership, and told them the problem, and they said that it would cost another 50 dollars to check the car again. I argued because that is the reason we brought the car in the first place. The service manager still refused to check the car again, so I had to complain to a manager inside the dealership. Finally, they supposedly did another check on my car and said that the head was cracked and quoted over 2000.00. The was not a estimate handwritten on a piece paper in lieu of a computer printout. I was very angry and took my car to a local mechanic who checked the car and said that it was the water pump. Price was 400.00 but included the changing of the timing belt. I will NEVER go to Hays Nissan again. More

Beware, this service manager tried to pull a fast one on me. I asked when I called about my problem if this would be covered under the extended warranty and he said he would check. I get there and he says me. I asked when I called about my problem if this would be covered under the extended warranty and he said he would check. I get there and he says it wasn't covered, but after some research on my part I find out it is covered. He also offered me a courtesy service over the phone for my trouble, but surprise I did not receive this either. This is Rivergate Nissan now and they will no longer get my business. More