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324 Reviews of Nissan of Rivergate - Service Center
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April 03, 2025
Nick in service is the very best. I’m glad you brought him back here. I’ve been coming to this Nissan for approx. 25 years now.!I’ve noticed a deterioration in the caliber of work fro I’m glad you brought him back here. I’ve been coming to this Nissan for approx. 25 years now.!I’ve noticed a deterioration in the caliber of work from the mechanics. That’s why I give you four stars. More
by Alexander5431
March 25, 2025
I recently had the pleasure of working with Dusti, and I couldn't be more satisfied with the experience. From the moment I scheduled my appointment, Dusti's professionalism and dedication to customer servic couldn't be more satisfied with the experience. From the moment I scheduled my appointment, Dusti's professionalism and dedication to customer service were evident. She made the scheduling process effortless and kept me informed throughout my vehicle's service. Her transparent communication and attention to detail ensured there were no surprises, and I felt confident that my car was in capable hands. Thanks to Dusti and the exceptional service team at Nissan of Rivergate, my vehicle is running smoothly. I highly recommend Dusti for anyone seeking top-notch service and a seamless automotive experience. More
by tman
January 29, 2025
I can’t say enough good things about the service here! The pricing was fair and upfront—no surprises or hidden fees. The team was professional, efficient, and made sure my vehicle was in top shape. Plus, The pricing was fair and upfront—no surprises or hidden fees. The team was professional, efficient, and made sure my vehicle was in top shape. Plus, the warranty coverage gives me total peace of mind. I know I can trust them for any future maintenance or repairs. Highly recommend! More
by gene
November 15, 2024
Great dealer, transparent and prompt with my servicing, I would stop in again for my next service. would stop in again for my next service. More
by Ajgirardi
September 28, 2023
First, I am going to point out that this review is not aimed towards any individuals that I have personally dealt with. Every employee that I have dealt with has been professional and just doing their job aimed towards any individuals that I have personally dealt with. Every employee that I have dealt with has been professional and just doing their job. Four out of my last five vehicles have been Nissans. But I WILL NEVER PURCHASE ANOTHER NISSAN if not addressed. My last vehicle was a 2008 Nissan Altima, in which the transmission and the timing chain both went out around 80,000 miles in 2015. Rivergate Nissan’s service department quoted almost $6,000 in repairs. I was able to find another mechanic to make the repairs cheaper. Have now found out class action lawsuits were filed against Nissan for that model. However, to late to help me. We purchased my current 2016 Nissan Pathfinder from Downtown Nashville Nissan. Having been told by the Rivergate Nissan service department that our neglect was at fault for the Altima breaking, we purchased the extended warranty and the prepaid maintenance plan for the Pathfinder. While I have had the oil changed at other locations, every other suggested maintenance has been performed by the service department at Nissan of Rivergate. With only 100,300 miles on the vehicle, I have always had whatever services were recommended performed. Just 6 months ago I spent $4000 to have my transmission, spark plugs, coolant system, and brakes serviced. Then today I was told that my transfer case and rear coupler need to be replaced due to IMPROPER MAINTENANCE at the cost of almost $8000. Nissan of Rivergate (Even if they claim the service department is a separate entity) has been in charge of my maintenance. From my perspective, it appears the services that I paid for were not performed leading to their so called “improper maintenance”. If something was not performed according to the maintenance schedule, it was their negligence. I will continue to post this review on any platform available until I feel that Nissan has made this situation right. More
by JOsband1
Employees Worked With
Nathan
August 02, 2022
Service Advisors are extremely rude and fail to tell you a wait time. Danielle obviously didn’t want to help me anymore after I declined to get tires rotated. She was too busy on the phone to even provide a a wait time. Danielle obviously didn’t want to help me anymore after I declined to get tires rotated. She was too busy on the phone to even provide an update after seeing my car was sitting in the back. Expect to wait 2 additional hours to get your car back, as it sits in the back until you ask one of the gruntled employees about it. Glad my service plan is up with Nissan of Rivergate. Honestly regretting that I even purchased my car from here. More
by Catherine
Employees Worked With
Danielle
April 06, 2022
Went to service department this morning because service engine light came on my 2012 Nissian maxima.Was told diagnostics fee was $150.00 but if they did the repair they would wave that fee.They reset the c engine light came on my 2012 Nissian maxima.Was told diagnostics fee was $150.00 but if they did the repair they would wave that fee.They reset the computer and said nothing was wrong so no charge except diagnostic fee. Then they gave my husband a $15.00 veterans discount.Then they charged a $13.50 environmental disposal fee and there was nothing to dispose so was told by Cory the charge was for paper and such. He could care less when I called and told him I would never be back.Said that I was fine and I could call Billy the owner very rude young man More
by Brendaharrington1956
Employees Worked With
Cory Johnson
July 19, 2021
They can not fix my daughter in laws car it has been there for over a week very poor customer service no replacement car the car is under warranty there for over a week very poor customer service no replacement car the car is under warranty More
by Peteface55
Employees Worked With
Other Employees :
Fred Williams, Philip Dattilo, Betsy Newman, JR Richardson, Jordan Thompson
June 28, 2021
Today I went to NISSAN OF RIVERGATE, my car was acting up it’s a 2011 PATHFINDER AND I LOVE THE SUV, the dealership was busy and I didn’t have an appointment but ther were very kind and made me feel at ease. it’s a 2011 PATHFINDER AND I LOVE THE SUV, the dealership was busy and I didn’t have an appointment but ther were very kind and made me feel at ease. I want to give a shout out to them ,TED WILLIAMS, ANDREA ,THE GIRLS THAT CHECKED ME OUT, MY ADVISOR AND SHANNON ANDREWS, I got great service and would not go anywhere else. My name is Tamara Madden and I have been going there for years More
by Tmadden
Employees Worked With
Other Employees :
Betsy Newman, JR Richardson, Jason Moore, Scott Rowe, Zach Nguyen, Jordan Thompson
