Nissan of Rivergate
Madison, TN
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I’ve been thinking about getting a new car for myself for a while. I visited a Nissan store closest to my house, but did not really like the people, the salesman were always staring at me, pressuring me with a while. I visited a Nissan store closest to my house, but did not really like the people, the salesman were always staring at me, pressuring me without even saying a word five hundred feet away, so I decided to look for cars the modern way, via internet and I am glad I did. I found the best price for a Rogue and although it was pretty far from home it was worth the trip! My husband and I were greeted by a very kind gentleman, Dewayne Brock who only seemed interested in what I wanted. My husband enjoyed the test drive and I got the car I wanted for the price I wanted. This place gets a five star for the good experience and pleasant vibes from the people. I will be coming back in a few months when my husbands lease expires. Cathleen Alvarez More
This was not only the best car buying experience I've yet to experience but it was also a sense of hope for me. I was in stationed in Iraq when I began inquiring about the car when I reached Justin Andrelski to experience but it was also a sense of hope for me. I was in stationed in Iraq when I began inquiring about the car when I reached Justin Andrelski. He helped me with pricing although I wasn't due back in the states for a few months. Other dealers told me to contact them when I returned, if they even responded. This gentleman went out of his way to ship me a poster of my new Z for motivation and a brochure for my informational questions. The minute I returned he picked me up from the airport so I could purchase that car that helped me through some of the rough times. He will forever be in my memory for this experience. My mother and sister have also purchased from him and I will send many many more. If you are thinking of going elsewhere, you'd be making a HUGE mistake! Go to a place where you are as important as the family they go home to. Thanks Nissan of Rivergate and Thanks Justin. God BLESS? More
I have given the ratings I have just to underscore what a good experience my wife & I had there. The sales was with less pressure than I had previously encountered, it was our decision to buy, not theirs. good experience my wife & I had there. The sales was with less pressure than I had previously encountered, it was our decision to buy, not theirs. They were upfront about sticker price & were easy to negotiate with. I am satisfied we got a good & fair deal. I had some special requests & they fulfilled them, though the group they sent the work order to did a regrettible job. They are eager to fix it, so the dealership gets an A rating there, as well. We went for our 1st oil change & the service department was friendly, professional & efficient. The prices are very competitive as well, worth going there for service, for sure. Overall, a very pleasant car-buying experience & I highly recommend them if this is the make of car you want. More
Great communication before we made the drive to Rivergate. Car was there as promised, trim package was as promised, and there were no extras added on to the car. The other dealer had "extras" suc Rivergate. Car was there as promised, trim package was as promised, and there were no extras added on to the car. The other dealer had "extras" such as an "aftermarket alarm" and "tinted windows", both of which were standard on the trim we had anyway. Got in and out of the dealership in good time and they didn't try to sell me on a bunch of extras I knew I didn't need. More
Each person we spoke with was extremely polite and helpful. We were able to negotiate the price that suited our finances, and left with a new Murano that is great. We had previously bought a Murano helpful. We were able to negotiate the price that suited our finances, and left with a new Murano that is great. We had previously bought a Murano from Rivergate Nissan 2 years ago and also had a pleasant experience at that time. For this reason, we returned for this promotional event to see if they would make the deal we wanted for the price we wanted. They did and we are very pleased. More
Several months ago I tried to trade vehicle's at another dealer the experience was so traumatic that I decided not to buy another vehicle.4/28/10 I saw A couple of trucks on the lot at Rivergate Nissan, I s dealer the experience was so traumatic that I decided not to buy another vehicle.4/28/10 I saw A couple of trucks on the lot at Rivergate Nissan, I stopped to look at them the sales mgr.came out to speak with me and suggested a sales person to me. IT was early mornig before the dealership was actually open for the day so I came back A couple of hours later and drove both trucks, it was a very pleasent experience so the next I called back made an offer,they accepted with no hassel and I am now driving my new to me 2008 Silverado,with no rise in my blood pressure. It's the way all dealers should treat customers and sell cars.My thanks to John Schmitz and Ted Williams. More
I emailed this dealer on a new Armada they had advertised on line- things were going well until I asked him what the bottom line price would be with friends and family discount- never heard back from him. Lo on line- things were going well until I asked him what the bottom line price would be with friends and family discount- never heard back from him. Looking else where to find what I want. They lost a sale as I am ready to buy and know that this is the vehicle I want. More
We went o this dealer to repair our 93 Maxima. It was overheating and had burst the radiator. It was around fifty dollars just to check our car out, but the price would be deducted form the repairs if w overheating and had burst the radiator. It was around fifty dollars just to check our car out, but the price would be deducted form the repairs if we decided to get the work done there. They said that the problem was that the radiator had busted. I asked them if they were sure because I thought the radiator burst due to the car overheating. They stated that they were sure. We paid 400 for the job and no sooner than we drove the car 12 miles down the road, it overheated again. We carried the car back to the dealership, and told them the problem, and they said that it would cost another 50 dollars to check the car again. I argued because that is the reason we brought the car in the first place. The service manager still refused to check the car again, so I had to complain to a manager inside the dealership. Finally, they supposedly did another check on my car and said that the head was cracked and quoted over 2000.00. The was not a estimate handwritten on a piece paper in lieu of a computer printout. I was very angry and took my car to a local mechanic who checked the car and said that it was the water pump. Price was 400.00 but included the changing of the timing belt. I will NEVER go to Hays Nissan again. More
Avoid this dealer!!! We spent 4 hours at this lot over the course of 2 days, and never really got a direct answer from the salesman regarding a car price. We were looking at a 2007 Altima, and we had acce the course of 2 days, and never really got a direct answer from the salesman regarding a car price. We were looking at a 2007 Altima, and we had access to the Friends and Family plan through Nissan. We finally got the salesman to give us the F&F price on the car, which he or his sales manager just hand-wrote on a piece of paper. They would not tell us what interest rate we qualified for, even with our outstanding credit. They kept asking "what kind of rate do you want?" They try to get you to give them a monthly payment you're "willing" to do. Then they tell you "yes" or "no", without even showing you the numbers of how they got there. The Middle Tennessee BBB has 8 complaints on this dealer over the last 3 years. By comparison, the other 2 Nissan dealers in the area only have 3 BBB complaints combined over the same period. We ended uo going to another dealer. When they gave us the "Friends" price on the exact same car (not identical) it was $400 lower than what was quoted by Hays/Nissan of Rivergate. Beware of this dealer, they don't willingly share information. You should know something is wrong when a dealership changes names, but not ownership... an apparent attempt to change perception/image. More
I went and purchased for an affordable amount of per month on their special financing. When I returned on Monday with some papers they had required I was informed that the bank said no to the original a month on their special financing. When I returned on Monday with some papers they had required I was informed that the bank said no to the original amount and said they would finance it for a higher amount per month with a higher amount of interest. This raised my monthly payment by $65.00. There was nothing said anywhere at any time about the fact that this could happen. For this reason alone I would not reccommend this dealership to anyone. More