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Nissan of Rivergate

Madison, TN

4.0
602 Reviews

1550 Gallatin Pike North

Madison, TN

37115

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Showing 602 reviews

March 08, 2013

My wife and came to Nissan of Rivergate in hopes of finding a new car. We are expecting our first child and needed something to carry all of the things we need for the baby. We worked with Zack and Phi More

by LuckyPup11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Dattilo, Zach Nguyen
February 13, 2013

Betsy Newman is such an asset to the service department! She is so very helpful and knowledgeable about the problems I have had with my vehicle. Anytime that I've been the least upset, her calmness and unde More

by davisnini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Newman
February 07, 2013

After having an initial bad experience with this dealership's service department, Glenn worked hard to turn my experience around and take care of me and I greatly appreciate it. Thanks! More

by a561947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
January 29, 2013

Professional, very orginize, clean, friendly and a genuine concern for customers need. Besty has a warm and caring personality that reflects a comfort that thing will get done. The techs are the bes More

by satterfield3131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3, Betsy Newman
January 21, 2013

My experience with leasing a car from Nissan of Rivergate was extremely positive. Philip did a great job of keeping in contact during the whole process and making the transaction very smooth and easy. More

by rkapeskas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Dattilo
January 19, 2013

Very Professional, great customersskills, great saling skills, not pushy great people to work with even Mrs Barbara,I would recomend to anyone who want to purchase a car. More

by ygaines64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Scribner Rodney Jinnette, Rodney Jinnette
January 18, 2013

Bought my second new Nissan in November of 2011 and I have had it serviced there every since. Everyone from the sales department and the service department have been great! If you are thinking about buyi More

by Jrochelle1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Dattilo, Rodney Jinnette
January 16, 2013

I have purchased 2 brand new Nissans from Nissan of Rivergate in the past, just bought my 3rd this weekend, a sweet 2012 Titan Pro 4x! I worked with Rodney and Dwayne in sales, I have actually dealt wi More

by slappy13
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney, Dwayne, Barbera & Kim
January 15, 2013

I would just like to thank you for the hospitality on my recent visit to your dealership. I bought a new Titan from Rodney and he was very informative and willing to work with me on my trade. I changed manu More

by Titan SL lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Jinnette
January 01, 2013

Worst experience we've ever had. I questioned the price given to me on a 2013 Altima SV by Rodney and he got mad, almost shouting how I was questioning his integrity, then the got up and stormed out, leavi More

by zachspud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rodney Jinnette
Jan 14, 2013 -

Nissan of Rivergate responded

Dear Zachspud, Upon recieving your complaint, I have tried diligently to contact you for the past 10 days through the private message board on the Dealer Rater website to discuss the situation at hand before it went to a public platform inaccuratly. We take your accusations seriously. We strive for the very best in customer service. It is unfortunate that we have come to bringing this situation that I believe to be inaccurate as you described to the public. This situation saddens me as Nissan Of Rivergate has been doing business in the same location for 22 years with thousands and thousands of happy customers. After speaking with the sales staff, our customer relations managers, our operators who where close by during this alleged incident, as well as a customer who witnessed the opposite as you descibed we have determined this..... There are always two sides to every story. I will always welcome any customer to enlighten me on any issues that might arise. If you like to speak with me then my door is and always will be open to help. Martin Herr General Manager Nissan Of Rivergate martin.herr@nissanofrivergate.com

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