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Nissan of Rivergate

Madison, TN

Overview
Reviews
4.2
605 Reviews
Call Dealership (615) 541-4757
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1550 Gallatin Pike North

Madison, TN

37115

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Showing 605 reviews

January 08, 2025

Dusti at the service department is amazing! She made scheduling my appointment a breeze and kept me updated throughout the entire process. Her customer service is top-notch, and she ensured my More

by mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusti Conner
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January 08, 2025

Nick provided excellent service during my recent visit. He was friendly, professional, and explained everything in detail about my car’s maintenance needs. It’s rare to get such personalized service, and I More

by Kev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Crutchfield
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December 04, 2024

We were blessed with William to guide us through our selection process and connected well with my wife and me right from the beginning! He had a sincerity about him that was compounded with his knowledg More

by Happy New Pathfinder Family
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Monaghan, David Russell
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November 15, 2024

Great dealer, transparent and prompt with my servicing, I would stop in again for my next service. More

by Ajgirardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jodi Crouch, Corey Johnson
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November 14, 2024

I had an exceptional experience with the service team at Nissan of Rivergate! From start to finish, the team went above and beyond to ensure my car was taken care of. They were professional, friendly, and i More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jodi Crouch, Corey Johnson, Nick Drennan
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Nov 14, 2024 -

Nissan of Rivergate responded

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our service team at Nissan of Rivergate exceeded your expectations. Providing professional, friendly, and thorough service is our top priority, and it's wonderful to know that you felt well taken care of throughout the process. We appreciate your recommendation and your trust in us. If you ever need anything in the future, don't hesitate to reach out—our team is here to help! Thanks again for the 5-star review! Calin Fisher Owner Loyalty Manager (615)723-0247 calin.fisher@nissanofrivergate.com

November 14, 2024

I had a wonderful experience . . thank you to Calin who answered all of my questions and guided me through everything! More

by jaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calin Fisher
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July 09, 2024

Christie Hunter is the most efficient person I have bought a car from. She was fast, took the time to show me different colors and we test drove one. I left that day with a nee car and the sweetest sal More

by bcoarsey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christie Hunter
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Jul 12, 2024 -

Nissan of Rivergate responded

Thank you so much for your wonderful feedback! We're thrilled to hear she made your car buying experience enjoyable. I'll be sure to pass along your kind words to her. If you have any more questions or need assistance, just let us know!

March 06, 2024

Body shop needs workers and managers with better attitudes. I will never spend another dollar at this location. More

by audrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl and Dallas in body shop
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Jul 10, 2024 -

Nissan of Rivergate responded

Thank you for sharing your feedback with us. We're sorry to hear about your experience with our body shop. Providing excellent service and a positive atmosphere are priorities for us, and we apologize if we fell short of your expectations. We take your comments seriously and will address them with our team. If there's anything specific you'd like to discuss further or if you have any additional feedback, please feel free to reach out to us directly. Thank you again for bringing this to our attention. We hope to have the opportunity to regain your trust in the future.

November 24, 2023

After finding the car we wanted online we visited the dealership. We were welcomed by 2 great salespeople, but it quickly went downhill. We were trading in a truck and had agreed to several terms. Since More

by Unhappy customers
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Rodney Jinnette, Nikki Wallace
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Nov 25, 2023 -

Nissan of Rivergate responded

We are in receipt of Stewarts concern. When the Stewarts was here on last Sunday the 19th, they did not have their F250 trade-in with them. They described the vehicle us, did not mention the Check Engine Light, so we came up with an estimate of what the vehicle would be worth based on that description until they bring it in for the final appraisal. We also could not obtain a full standard financing approval for this customer or get a call back form any lenders because it was Sunday. When the customer arrived on Friday the 25th, we appraised the F250 trade-in and found the Check Engine Light on with the Diesel Engine. We called several other dealers and found the value was lower because of the issues surrounding the check engine light and the Carfax and AutoCheck. When we discuses this difference with the customer he got very upset. His F250 is only worth what we appraised if for after we saw it and valued it with the check engine light. When the customer heard our determination on value he was loud and saying (yelling) in the showroom and outside on the lot to other customers to not buy anything from us because we were liars. Now, As far as we can go when someone does not bring their trade and wants us to value it with a description that does not fully describe the condition of it, we, or no other dealer, can value it properly. Additionally, We think that this customer was trying to trap us by not disclosing the Check Engine light issue on Sunday without their trade-in with them, and we feel he knew what the check engine light meant and that's why he hid it from us originally. And, why would someone drive over an hour away to buy something without brining their trade-in with them. Bottom line, it only went down hill when the appraisal secured from us, and a couple other dealers, was lower that originally estimated based on his false description. Finally, we do trade for many vehicles when customers do not have them with them, but never have an issue like this one from a higher dollar vehicle with such an issue with a check engine light. Sincerely, we are very sorry this came to this issue. We pride ourselves with very satisfied customers and never have customers call us liars.

Dec 02, 2023 -

Nissan of Rivergate responded

We are very sorry to hear about your experience. Please contact the dealership to speak with a manager to take care of this concern. We hope you rethink your place of purchase. Happy Holidays.

November 22, 2023

Had an easy experience with the sales staff and would return for future purchases. Service dept. people are always friendly and helpful. More

by StevenNashville
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodney Jinnette, Justin Andrelski
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Dec 02, 2023 -

Nissan of Rivergate responded

We thank you for being a great customer of the Hays Nissan Family. We valve you and all of our customers and try to provide the best customer service possible. We look forward to seeing you on your next visit. Happy Holidays.

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