Nissan of Richmond - Service Center

My Pathfinder 2022 has been in the service area for over a week- last Wednesday. They still do not know what is wrong with it or how long it will take. I had to call everyday multiple times to finally get a a week- last Wednesday. They still do not know what is wrong with it or how long it will take. I had to call everyday multiple times to finally get a hold of the one in charge of the case but they had no updates. Got a call on Tuesday, still no clear update aside from it possibly being due to rodents. Asked to speak to the manager but was given the runaround. I am truly appreciative of Nissan in Hackensack NJ- this is not the first time the rodents messed with the Pathfinder, they new what it was the same day I took it and had it back to me in 4 days, updating me every step off the way. More

Scheduled appointment for 7:30 but was told appointments don’t mean that the work will get done at that time. Called to find out status but they filed the truck under the wrong name. Went in person but co don’t mean that the work will get done at that time. Called to find out status but they filed the truck under the wrong name. Went in person but could not get any information about when the service would be completed. Very disappointed. More

I used to get my oil changes free and I was not informed ahead of time that the management changed and now there is a cost. Also after my oil was changed, the mechanic did not put a new service sticker in m ahead of time that the management changed and now there is a cost. Also after my oil was changed, the mechanic did not put a new service sticker in my windshield to let me know when my next oil change would be do. My car was washed but was poorly vaccumed. I usually always get good service, so I was truly disappointed and dissatisfied!! More

Nissan of Richmond is always clean and welcoming of customers. They have the nicest employees. customers. They have the nicest employees. More

I did not have a good purchasing experience. Preston (salesperson) promised a lot of things prior to the purchase. After the purchase, it was a task trying to get the promises fulfilled. I have Preston (salesperson) promised a lot of things prior to the purchase. After the purchase, it was a task trying to get the promises fulfilled. I have to return my vehicle at least three times to have repairs done properly. At one point the vehicle had been in the shop longer (3weeks) than I had had it after purchasing it. The sales staff leaves much to be desired. I will never purchase there again, or recommend anyone else to purchase there. Debbie and Scott in the service department worked patiently with me to get as much done as they could. Very personable I appreciate their efforts. More

Never have I seen a bigger rip off from any dealer in the country from coast to coast country from coast to coast More

Took much longer to do oil change. I was not informed of pricing and any deals/discount that I was asking about. Initially I was charged tire rotation $30 and wasn’t aware that it is s I was not informed of pricing and any deals/discount that I was asking about. Initially I was charged tire rotation $30 and wasn’t aware that it is separate cost instead of being part of the oil change package. More

The job was completed. There was nothing special about what I had done state inspection. There was nothing special about what I had done state inspection. More

I’ve been bringing my vehicles to this dealership for many years. Very disappointed in prices being charged and length of time I had to wait ( almost 4 hours) for 100,000 mile service. I doubt I’ll be re many years. Very disappointed in prices being charged and length of time I had to wait ( almost 4 hours) for 100,000 mile service. I doubt I’ll be returning in the future More

This’s the dealership I would recommend to anyone who is looking for excellent service! Thanks so to everyone who helped! looking for excellent service! Thanks so to everyone who helped! More