Nissan of Richmond - Service Center

Repair charges are much too high. I have been a 12 year loyal consumer of repair services but no longer. Also, after they overcharge for repairs the dealership won’t leave you alone I have been a 12 year loyal consumer of repair services but no longer. Also, after they overcharge for repairs the dealership won’t leave you alone; they call and calm and text to solicit review of how great they are. I believe the dealership has changed management several times in the past decade and with each change the costs go up, up, up. Now I’m gonna shop for services More

Debbie needs to tell everyone else how to handle checking the status of vehicles that are not Nissans when parts are in order. I called 5 times each time I was directed to the various departments over the c the status of vehicles that are not Nissans when parts are in order. I called 5 times each time I was directed to the various departments over the course of 3 weeks. I needed to check the status of parts ordered for a Ford Escape. The parts department told me to call Ford on one occasion and second call I was directed to the service department. The first time I spoke to the service department I was told to call Ford and also that they don’t order parts for Fords. I bought the car used 3 weeks ago from Nissan of Richmond didn’t matter. Second call I left my number asked them to have the service department manager call me. I never received a call. I ended up driving an hour out to the service department and spoke with Debbie. The parts were in and she scheduled me for an install the next day. Over a bad experience with parts and service because not everyone is aware that cars bought used from Nissan of Richmond are serviced there and parts are ordered. After several calls I should have been able to get some type status. I left my number for numerous people to call me back never got a call and no one knew how to help me. So this was not a good experience at all. Hopefully the car holds up and I don’t have to go back there for service. I would go to Ford first hoping they take the warranty I bought through Nissan of Richmond. Parts department had no knowledge of anything Debbie pulled the parts checked the status of the parts and everything. More

The service advisor name Debbie or Deborah was very extraordinary.. She really went the extra miles customer friendly to make sure l knew everything about the services of my car. extraordinary.. She really went the extra miles customer friendly to make sure l knew everything about the services of my car. More

I am grateful for the services that I receive from Nissan; with Debbie faithful working with me. I totally appreciate her much. Nissan; with Debbie faithful working with me. I totally appreciate her much. More

I love this dealership that's why I always come back there, everyone is so nice. there, everyone is so nice. More

Easy to drop off and pickup vehicle - would recommend Nissan of Richmond to other Nissan owners Nissan of Richmond to other Nissan owners More

Nissan is always a welcoming environment and is clean. I love that they have coffee in the waiting area. I love that they have coffee in the waiting area. More

Kara called me frequently to update me on the progress with my car. Very helpful. with my car. Very helpful. More

Have been continually disappointed by the transaction of my purchase. Have had to ask repeatedly for documents. As soon as I left the lot started finding problems even after this car (and I paid for) had th my purchase. Have had to ask repeatedly for documents. As soon as I left the lot started finding problems even after this car (and I paid for) had the certified pre owned inspection. I should have read the reviews before I signed on the line. Expected the dealership to have it more together. More