Nissan of Richmond - Service Center

Never had a problem until recently went there to see about my shaking when driving. Found out about after 4pm what may caused the problem she told me it was my tires and I said ok how much. When she was about my shaking when driving. Found out about after 4pm what may caused the problem she told me it was my tires and I said ok how much. When she was walking away she was shooting numbers to me like she was rushing. Cause I really wanted tires on my car. About quarter til and 10 mins 5pm. Employees from the auto was clocking out to leave to go home already. So no one had time to put them on smh. More

Debbie Conyers service advisor was outstanding in making sure my concerns were answered and getting me to the service manager sure my concerns were answered and getting me to the service manager More

Very knowledgeable and fast service Very knowledgeable and fast service Debbie is always working with me and that's a great job and fast service Debbie is always working with me and that's a great job More

I ask for a wash I was told it was going to rain so that they would not be washing today however it did not rain and I go no wash they would not be washing today however it did not rain and I go no wash More

I got a flat brought my car in for a tire and wheel locks when I picked my car up they had way too much air in the tire and didn’t know I purchased a wheel lock I had to ask for it there is dent in my rim as when I picked my car up they had way too much air in the tire and didn’t know I purchased a wheel lock I had to ask for it there is dent in my rim asked about a new one they just recommended an alloy rim place never gave me a quote for a new one my tire pressure should be 37 the tire pressure on the new tire was at 49 they ask me to bring it back but I was already home knew it was driving funny had to bring it somewhere else to take air out you would think if you go to a dealer you would get better service More

Very unprofessional and unorganized. Dropped my car off to get looked at 630 a went back in after 4 p and they told me they hadn’t looked at the car all day and after I left they called Dropped my car off to get looked at 630 a went back in after 4 p and they told me they hadn’t looked at the car all day and after I left they called me within 10 min to tell me my oil change was overdue and they recommended an engine flush Kara could not tell me what that consisted of only that it wasn’t covered under my warranty and it was a few hundred dollars could not answer any of my questions and kept putting me on hold More

Wow! ! The service that I received was simply AMAZING!! Khalil was the BEST!! He was knowledgeable and truly PROFESSIONAL!! Khalil quoted me an hour for an ! The service that I received was simply AMAZING!! Khalil was the BEST!! He was knowledgeable and truly PROFESSIONAL!! Khalil quoted me an hour for an oil change and iI actually waited an hour 10 minutes only!!!! The service has truly improved at Richmond NISSAN!! I can't wait to visit again!! More

I had a excellent overall experience withe service for my Murano. Khalil greeted me immediately, took my information and confirmed what I was there to have addressed. He set a clear expectation for time and Murano. Khalil greeted me immediately, took my information and confirmed what I was there to have addressed. He set a clear expectation for time and how they would go about diagnosing the problem. My car is running much better since the service! More

why not read the 2 others I have written before, apparently nobody reads these reviews! apparently nobody reads these reviews! More

Service was good, just had a state inspection done, just took a lot longer than I anticipated. took a lot longer than I anticipated. More