Nissan of Richmond - Service Center

0 STARS. On 7/17/23 I brought my car in (that was bought in April 2023 from this dealership) for an engine malfunction notification for the third time. On 7/2 On 7/17/23 I brought my car in (that was bought in April 2023 from this dealership) for an engine malfunction notification for the third time. On 7/21/23, I was notified the service was complete and to pick up my car. As I am driving back home, the same light comes on. I return the car immediately. On 7/22/23, I was notified the service was complete and to pick up my car. On 7/23/23 at 3:40 pm, the same light comes back on. I have been attempting to call the service department since 7/24/23 with no success. More

Very individualized care dealing with me and my car! ! Thank You so much for Your real interest ☺️. ! Thank You so much for Your real interest ☺️. More

No follow up on the sale very disappointed with service or Communication after a sale or Communication after a sale More

Outstanding customer service. Professional and knowledgeable. Would highly recommend Love our Volkswagen Atlas Thank you! Professional and knowledgeable. Would highly recommend Love our Volkswagen Atlas Thank you! More

Anton from sales was rude and being very arrogant and service team was acting clueless about details regarding my vehicle that just got serviced. I had to ask for a service report for the diagnostic test service team was acting clueless about details regarding my vehicle that just got serviced. I had to ask for a service report for the diagnostic test that was done on my car which should have been given to me once the keys to my vehicle was turned back over to me. Pretty sad that personnel who have encounters with public were not better than that. Definitely would not recommend. More

They were quick and professional. It did not take long at all. I would recommend anyone to Nissan of Richmond. It did not take long at all. I would recommend anyone to Nissan of Richmond. More

I like how you can just drive your car threw for service. Respectful friendly staff. Respectful friendly staff. More

My car was there the first time for over six hours to fix the air conditioner. They did not fix it correctly so I took it back a week later where it was there for over three hours, and they could not figure the air conditioner. They did not fix it correctly so I took it back a week later where it was there for over three hours, and they could not figure out the problem. More

Never had a problem until recently went there to see about my shaking when driving. Found out about after 4pm what may caused the problem she told me it was my tires and I said ok how much. When she was about my shaking when driving. Found out about after 4pm what may caused the problem she told me it was my tires and I said ok how much. When she was walking away she was shooting numbers to me like she was rushing. Cause I really wanted tires on my car. About quarter til and 10 mins 5pm. Employees from the auto was clocking out to leave to go home already. So no one had time to put them on smh. More

When I purchased my Nissan, I was given Nissan for Life, meaning free oil changed and state inspections. Now they have decided they will no longer honor that, and didn’t bother to tell us when we dropped of meaning free oil changed and state inspections. Now they have decided they will no longer honor that, and didn’t bother to tell us when we dropped off the car. We’ve also asked them to correct the phone number on our account at least a dozen times and it has never happened. Needless to say, we won’t be taking the car here anymore and I won’t be purchasing from Nissan of Richmond again. More