Nissan of Richmond - Service Center

Overpriced!!! Do not take your car to this dealership for simple maintenance . My 18 year old son went for his oil change for life and he agreed to the maintenance Do not take your car to this dealership for simple maintenance . My 18 year old son went for his oil change for life and he agreed to the maintenance suggestions made by the dealership instead of calling me first. I had to foot the bill for a $155 dollar brake fluid change and $124 for filter changes. At my local Bonair mechanic, Doug at BP the charges would've been $64 for brake fluid change $18 for air filter he doesn't charge to put it in because "it is so easy" and $35 for cabin filter change !! When I spoke to the manager explaining that my son didn't understand how over priced that the charges were and that he was there for the oil change he was defensive and rude . I asked for a discount and he said he had considered it but because I suggested they were charging too much he wouldn't do it because "he didn't like my attitude" Johnathan Johnson Well we purchased our car there and have gone there for collision repair but they've lost a customer for life . Go see the most honest mechanic in Virginia Doug at BP in Bonair !! for any repair or maintenance!! More

Best service experience!!! I usually hate going to get my car serviced but the service department at Nissan of Richmond makes it so easy! The service manager Aaron always makes I usually hate going to get my car serviced but the service department at Nissan of Richmond makes it so easy! The service manager Aaron always makes sure everything is running smoothly. You can tell that he genuinely cares about every single customer that steps foot into that service lane. I'm sure the other employees are just as good, but he goes ABOVE AND BEYOND!!! Thanks for a great experience Aaron! More

Aaron is a big fat liar He is a liar. He makes rude and disrespectful comments towards his customers. He started out acting like he was going to help us and then screwed us o He is a liar. He makes rude and disrespectful comments towards his customers. He started out acting like he was going to help us and then screwed us over. Oh and did I mention. HE LIES!!!!!! More

Quality of service is poor but quickly corrected. Took in my Xterra for engine repairs and came home to find tools left in engine compartment along with coolant sprayed everywhere from radiator being Took in my Xterra for engine repairs and came home to find tools left in engine compartment along with coolant sprayed everywhere from radiator being overfilled and found out the fan belt was not properly routed around tensioner. This wasted a day of my time taking my car back to have the repairs repaired. -- They were able to workout a resolution and resolved the issues quickly and professionally. Always check your vehicle over. I will be returning because I know they care about me as a customer and my vehicle. They showed world class customer service in the way they handled themselves through the process. More

Appreciation I came to the service center because I was having trouble viewing out of the windshield. I was told not to worry, the problem will be answered. I did I came to the service center because I was having trouble viewing out of the windshield. I was told not to worry, the problem will be answered. I didn't mention that I had to return to work. To make a long story short. I needed my windshield wiper blades replaced. The blades were replaced and I made it back to work on time. Thanks so much !!! More

service repair I was very impressed with the responsiveness and service provided by your dealership today. I inquired about a recall and was able to bring my car in I was very impressed with the responsiveness and service provided by your dealership today. I inquired about a recall and was able to bring my car in that day and was fixed immediately. Service is great,friendly and knowledgeable. They also CLEANED my car. Great surprise! Will definitely return. More

Mrs R Espiritu Went in for a routine oil change. My appointment was at 9:30am and I got there at 9:20am. I was checked out at 11:00am. No apologies or explanations w Went in for a routine oil change. My appointment was at 9:30am and I got there at 9:20am. I was checked out at 11:00am. No apologies or explanations why it took 1 and 1/2 hr to get an oil change. They also left the paper mat inside my car and seat all the way back. I have been going here for a year now to get my oil change and they have always been polite and wait time was under an hour. They just changed management so I guess the new guys don't care about customer service. Will never come back here again. More

Mr. Shane Callender weas very professional in corre\cting a date situation on our cotract. He sent us a check for $ 590.62 to cover our first payment from his commison!!! This is highly reflective of the typ a date situation on our cotract. He sent us a check for $ 590.62 to cover our first payment from his commison!!! This is highly reflective of the type of individual he is, and I hope that you will be able to keep him with your organization for years to come! Sincerely Yours, John and Margaret Waller More

Peyton was wonderful! We had reoccurring issues with our vehicle. I was about fed up with Nissan and Peyton turned that around. She had the issue looked at twice and provided us with a temporary vehicle wh vehicle. I was about fed up with Nissan and Peyton turned that around. She had the issue looked at twice and provided us with a temporary vehicle while doing so. Our vehicle is now fixed and I have restored faith in Nissan. She was welcoming and made us feel that she really cared about us and our situation. She was fabulous! More