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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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October 19, 2020

Definitely tried to fix my truck but unfortunately it is stil having the same issue, they have an appointment to bring it back in and hopefully get it fixed, a different nissan turned me away and said it wa More

by karaclifton1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 19, 2020 -

Nissan of Richmond responded

Thank you, Kara, for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad to help and look forward to your continued business. NissanRVA

October 19, 2020

Always make sure I'm good and tell me what's going on with my car i love the way they treat me have me tickle pink. More

by PRETTYEYEZ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don, Seth Albright, Chandra Wright
Oct 20, 2020 -

Nissan of Richmond responded

Thank you! We appreciate your business and our team looks forward to serving you again soon! NissanRVA

October 19, 2020

I got excellent service from the time I came in to the time I left, Your staff was very professional and friendly they did everything that I requested them to do job well done More

by VCAL05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Derek Slaga
Oct 19, 2020 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. NissanRVA

October 18, 2020

Too expensive after your warranty expires. Dealer /service teams very nice but work is ok.Although my problem seemed be fixed when I picked up car it had same problem next day. A Sunday so I was stuc More

by Beckysdisaster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brennon Coleman
Nov 02, 2020 -

Nissan of Richmond responded

Hello Becky, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly. Scott Shortt Owner Loyalty Manager (804) 346-4200 Ext. #1201

October 18, 2020

I believe that this dealship try hard to please the customers they keep you inform on what repairs are coming up and the cost,they work hard to make you comfortable and they say what they mean and mean More

by bubba Randolph's
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 18, 2020 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. NissanRVA

October 18, 2020

I received a free State inspection service. I am inclined to give 5 stars :) Well, they have been very welcoming as well. It was nice to hear "Mr." too :) More

by JoyK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Phillip Weinman
Oct 19, 2020 -

Nissan of Richmond responded

Thank you so much for the 5 star review! We are so glad that we had the opportunity to work with you and provide such a positive experience at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. NissanRVA

October 18, 2020

Was very rude and nonchalant about service. I didn’t know nissan started to charge for oil changes and he told me “I need to take that up with my sales person” I’m just a believer in it’s a way how you say t More

by Henderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Nov 02, 2020 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out to me directly. Scott Shortt Owner Loyalty Manager (804) 346-4200 Ext. #1201

October 17, 2020

Brought my car in for a minor repair.I arrived at the service center very early and was surprised that they took me in as soon as I got there.Phil looked at my car and repaired it just like that. He was More

by BABYCAKE5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 18, 2020 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phil met your expectations. Thank you again for choosing Rocking Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! NissanRVA

October 17, 2020

Service was fast! Did not have to wait at all. In and out and Phil was really friendly. Great experience with the service department for sure. More

by speyton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 17, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Phil and our team. We're glad to hear they delivered such a great experience! NissanRVA

October 17, 2020

I strongly and thoroughly will recommend Rocking Nissan of Richmond to any and everyone. They have a great sales team and a super duper service squad!!! Thank you for everything!!! You guys rock!!! More

by SVONDAI.MILES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Seth Albright, Chandra Wright, Phillip Weinman, Brennon Coleman, Derek Slaga
Oct 17, 2020 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! NissanRVA

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