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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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October 21, 2020

Awesome customer service! Quick fix for unknown issue as we were leaving on a trip the following morning! My service advisor kept me updated regarding my cars needs and pricing. Wonderful rapport ! More

by cskinrichmond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Derek Slaga
Oct 22, 2020 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you! NissanRVA

October 21, 2020

I was very pleased with the service I received. The service was timely and everyone I came in contact with was professional. Thanks Phil for being true to your word! More

by JULIEPENN22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill, Seth Albright, Phillip Weinman
Oct 21, 2020 -

Nissan of Richmond responded

Thank you so much, Julie, for your excellent review! We are so glad that Phil had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. NissanRVA

October 21, 2020

He was very polite and ready to get the job done! A hard worker, I can tell. If and when I have to come back I would go to him every time! More

by taliathompson3121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 21, 2020 -

Nissan of Richmond responded

Thank you, Talia! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. NissanRVA

October 20, 2020

Very friendly and semi professional. I had an issue with some of your employees not wearing masks properly, noses were exposed on a lot of your employees. Not okay. More

by ADAM.I.ROTHSCHILD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Oct 21, 2020 -

Nissan of Richmond responded

Thank you for the feedback, Adam. Our goal is to make sure everyone who walks through the door leaves happy. We will share your comments with the team. Thank you again for choosing Rocking Nissan of Richmond! NissanRVA

October 20, 2020

Awesome service, friendly staff, quick service. Though the car wash was not working today the service rep was understanding and explained the reason for the issue satisfactorily. Overall a great experienc More

by Vishalsachinrau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Oct 21, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! NissanRVA

October 20, 2020

Ron was my POC. He called me with the recommendations and gave approximate costs for each. The work was done when he said it would be. I was so happy with the experience I left my Altima for service as well. More

by dorothy.hill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Oct 21, 2020 -

Nissan of Richmond responded

Thank you so much for your kind words, Dorothy. We appreciate you for taking the time to leave us this wonderful feedback! NissanRVA

October 20, 2020

Great service, Great work. Derek Slaga did a great job servicing me and my car. Highly recommend a promotion for him. Took great care of me More

by VINCENTRUSSO5841
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Oct 21, 2020 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. NissanRVA

October 20, 2020

Goes above and beyond to help. As a veteran, you can trust Derek to be professional, compassionate and delightful. Derek is my go advisor from now on and I can’t recommend him or Nissan of RVA enough! More

by MWade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Oct 21, 2020 -

Nissan of Richmond responded

Quality customer service is always our number one priority so we are happy to hear that Derek met your expectations. Thank you for choosing Rocking Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! NissanRVA

October 19, 2020

Some of the nicest people to work with! Made being there for service a fun experience! I would highly recommend everyone take their cars to Nissan of Richmond’s service department More

by Ashleigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Goodwin , Ronald Trotman, Seth Albright
Oct 19, 2020 -

Nissan of Richmond responded

Thank you for your very kind review, Ashleigh. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocking Nissan of Richmond. NissanRVA

October 19, 2020

My 89 yr old dad went in for service for his truck. Phil took charge of helping him and he was so pleased with the results. Phil got everything done while dad waited. Dad was so pleased with Phil’s servic More

by Jtownsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 19, 2020 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! NissanRVA

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