Nissan of Richmond - Service Center

I brought my Nissan Rogue in due to maintence light for steering power. When I arrived I explained the problem and also asked if I could get additional servicing done while I was there. From the very first steering power. When I arrived I explained the problem and also asked if I could get additional servicing done while I was there. From the very first interaction I was assured that my issues and8 concerns would be taken care of and Chandra did a wonderful job setting the expectations of a long wait time. She also checked on me throughout my wait. Thank you Nissan of Richmond for your excellent Customer Service and servicing/maintence skills. More

Awesome customer service! Quick fix for unknown issue as we were leaving on a trip the following morning! My service advisor kept me updated regarding my cars needs and pricing. Wonderful rapport ! we were leaving on a trip the following morning! My service advisor kept me updated regarding my cars needs and pricing. Wonderful rapport ! More

I was very pleased with the service I received. The service was timely and everyone I came in contact with was professional. Thanks Phil for being true to your word! service was timely and everyone I came in contact with was professional. Thanks Phil for being true to your word! More

He was very polite and ready to get the job done! A hard worker, I can tell. If and when I have to come back I would go to him every time! worker, I can tell. If and when I have to come back I would go to him every time! More

Very friendly and semi professional. I had an issue with some of your employees not wearing masks properly, noses were exposed on a lot of your employees. Not okay. some of your employees not wearing masks properly, noses were exposed on a lot of your employees. Not okay. More

Awesome service, friendly staff, quick service. Though the car wash was not working today the service rep was understanding and explained the reason for the issue satisfactorily. Overall a great experienc the car wash was not working today the service rep was understanding and explained the reason for the issue satisfactorily. Overall a great experience. More

Ron was my POC. He called me with the recommendations and gave approximate costs for each. The work was done when he said it would be. I was so happy with the experience I left my Altima for service as well. gave approximate costs for each. The work was done when he said it would be. I was so happy with the experience I left my Altima for service as well. More

Great service, Great work. Derek Slaga did a great job servicing me and my car. Highly recommend a promotion for him. Took great care of me servicing me and my car. Highly recommend a promotion for him. Took great care of me More

Goes above and beyond to help. As a veteran, you can trust Derek to be professional, compassionate and delightful. Derek is my go advisor from now on and I can’t recommend him or Nissan of RVA enough! trust Derek to be professional, compassionate and delightful. Derek is my go advisor from now on and I can’t recommend him or Nissan of RVA enough! More

Some of the nicest people to work with! Made being there for service a fun experience! I would highly recommend everyone take their cars to Nissan of Richmond’s service department for service a fun experience! I would highly recommend everyone take their cars to Nissan of Richmond’s service department More