Nissan of Richmond - Service Center

Wow .... I have been really impressed with the service the last two times to the dealership. The engaged me as soon as I came down the drive thru lane and quickly got the car back for an oil change and ti the last two times to the dealership. The engaged me as soon as I came down the drive thru lane and quickly got the car back for an oil change and tire rotation. They communicated status as I waited and quickly got me back on the road. Piece of cake! Keep it up guys! More

Phil is very helpful and always friendly. I’ve had the pleasure of working with him on several different occasions. I hope to continue to work him in the future. pleasure of working with him on several different occasions. I hope to continue to work him in the future. More

Vehicle smoke upon starting at only 38000 miles. Still under warranty but Nissan wanted to have all paper proofs of oil changes. Service manager wanted to diagnose it/taken apart and assess for possible under warranty but Nissan wanted to have all paper proofs of oil changes. Service manager wanted to diagnose it/taken apart and assess for possible warranty coverage but charged us for more than $700. We did not approved for an installation of a new oil pan but was told that the oil pan was bent during take off and that’s the only way the oil pan can be removed. Nissan not only didn’t honor their power train warranty but the service department tried to rip us off. DO NOT BUY OR GET YOUR VEHICLE SERVICED AT ROCKING NISSAN OF RICHMOND. At the end, after much harangue Nissan decided to not charge us for the oil pan we didn’t want but told us we are no longer welcome there. Buyers beware, go on the internet and search for Nissan engines sludge problem. More

I came in about 3:30 p.m. to get an oil change. I out there in no time. The staff was courteous. The area was nice and clean. there in no time. The staff was courteous. The area was nice and clean. More

Service for state inspection was very fast. Brennon was very friendly and courteous. Thank you for a great service. Waiting area was also very clean. very friendly and courteous. Thank you for a great service. Waiting area was also very clean. More

I go tho this Nissan dealer with my Murano For oil I go tho this Nissan dealer with my Murano For oil changes state inspections and anything my car needs , also go there with my other car for state i I go tho this Nissan dealer with my Murano For oil changes state inspections and anything my car needs , also go there with my other car for state inspection ! They always take very good care of our vehicles! Strongly recommended More

Brought my Altima in for my registration a paint touch up and new key fob promised after my purchase. Met at the door by a manager who got my registration. After talking to a second manager they made me a n and new key fob promised after my purchase. Met at the door by a manager who got my registration. After talking to a second manager they made me a new key fob. Took the car in right away, did the paint tourn up, did a multi point inspection and I was out in less that an hour. More

Phil has always provided great customer service, given attentive assistance, and completed the service earlier than expected! He eases any concerns by providing comfortable, trustworthy, and reliable serv attentive assistance, and completed the service earlier than expected! He eases any concerns by providing comfortable, trustworthy, and reliable service. More

The dealership itself has some things it could work on. My service guy Seth was very professional and nice. I would def recommend seeing him for your service needs! My service guy Seth was very professional and nice. I would def recommend seeing him for your service needs! More

Not pleased at all, maintenance will nickel and dime you and I personally feel like they overcharged me! I was told that the work would probably be around 1000 to 1400. Then called and said it would be arou and I personally feel like they overcharged me! I was told that the work would probably be around 1000 to 1400. Then called and said it would be around 2300. To make it short later it came out to be 2999.97. More