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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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October 30, 2020

Rocking Nissan of Richmond is the absolute BEST dealership to service your Nissan at the ladies and gentlemen in the service lane are ABSOLUTELY OUTSATANDING!!! More

by Diazj3455
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Diaz, Ronald Trotman, Seth Albright, Chandra Wright, Brennon Coleman, Derek Slaga
Nov 01, 2020 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! NissanRVA

October 30, 2020

Chandra was very courteous and helpful managing my service experience. She was transparent in setting expectations, while at the same time making herself available in case I had an issue. More

by JACKDK1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Nov 01, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chandra and the rest of our team, and we look forward to working with you again. NissanRVA

October 30, 2020

I had to drop my car off for an inspection and as always was pleased with the way I was greeted when I dropped my car off and picked it up. More

by ADRIENNE.COLLINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brennon Coleman
Nov 01, 2020 -

Nissan of Richmond responded

It's great to hear, Adrienne, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! NissanRVA

October 30, 2020

Very pleased with the service once I was suppose to get my car fueled but never received that that was the only negative experience I had More

by cpcarter1224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Nov 01, 2020 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! NissanRVA

October 29, 2020

Doing excellent job while I bring my car service. They speak very politely and doing great job on my car. I love Nissan company and employees. More

by Ankit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Stephanie Vasquez, Aprill Davila
Oct 29, 2020 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocking Nissan of Richmond. NissanRVA

October 29, 2020

I am so disappointed and angry with their services. For 2 times, they didn’t fix my car. First they said the part came was broken or damaged. Then they called me after 1 week to say the part is here. When I More

by Salah Ali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Slaga
Nov 12, 2020 -

Nissan of Richmond responded

Hello, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

October 29, 2020

Phillip was great at Nissan. I always bring my car there for an oil change and it’s always an excellent experience. Phillip is quick, considerate of my concerns, knowledgeable, and friendly. I usually bring More

by izzyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Nov 01, 2020 -

Nissan of Richmond responded

Thank you, Izzy, for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Phillip was able to help, and we hope to see you again! NissanRVA

October 28, 2020

Dropping off the car and checking in was easy and efficient. Really appreciated the shuttle to work and picking me up when the car was ready. Checking out was efficient as well. More

by bradhartva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
Oct 29, 2020 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. NissanRVA

October 28, 2020

Seth was very nice and cordial. Very attentive. Seth made sure understood what was being done to my car. I wish I could get a detail wash More

by WGJOYNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Oct 28, 2020 -

Nissan of Richmond responded

Thank you for the kind words for Seth in our service department! We look forward to sharing your comments with him and the rest of our team and don't hesitate to let us know if we can be of further assistance. NissanRVA

October 27, 2020

You all did a fast and great job with my car very polite and professional the service department is polite and very helpful thanks again More

by Martinbrian121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Oct 27, 2020 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. NissanRVA

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