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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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November 03, 2020

I went in this evening expecting to drop my car off and pick it up tomorrow, but when I get to the dealership Phil assured me that my oil change would get completed this evening saving me a trip tomorrow. More

by hbernstein07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Nov 04, 2020 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Phil had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. NissanRVA

November 03, 2020

Phil was very nice, and had me in and out quickly!! I came in for 40k check and he walked me thru everything. Perfect 10 on election day! More

by mccolley6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Nov 03, 2020 -

Nissan of Richmond responded

Hello, We appreciate your business, and Phil and our team look forward to serving you again soon! We always like to hear it was a "Perfect 10" kind of experience! NissanRVA

November 02, 2020

A nice person. Very polite and thoughtful. Keeps me informed and is very through. This was my second time there and I requested her service when I arrived. More

by Magetsbiz2 2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Nov 02, 2020 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! NissanRVA

November 02, 2020

Not really happy with what you want to charge to reprogram my remote after spending 1500.00 for a extended warranty very dissatisfied with Rocking Nission More

by dave58204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brennon Coleman
November 01, 2020

So this was my first trip for service on my new Nissan Rogue. I would say my biggest disappointment is that I live in Chesterfield so traveling over to Broad is annoying. More

by jafichter0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Nov 02, 2020 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. NissanRVA

November 01, 2020

It's a good dealership, however I'm disappointed they are taking away the free oil change and free inspection. Guess I'll have to go elsewhere More

by jwlugo52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Nov 02, 2020 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly to discuss, we would appreciate the opportunity to address your concerns. Thank you again for being a valued customer of Rocking Nissan of Richmond! NissanRVA

November 01, 2020

Excellent. Please keep up the good customer service delivered. Please keep up the good service offered to me and my wife. Could not ask for better. More

by WHATLEY1ON1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Brennon Coleman
Nov 02, 2020 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. NissanRVA

November 01, 2020

I was Greeted immediately after I got there For my oil change , they made sure that I was aware of what they were doing to my vehicle as well as gave me all the information needed to maintain my vehicle . More

by KELLYBROUSSARD1972.KB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Derek Slaga
Nov 02, 2020 -

Nissan of Richmond responded

Kelly, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. NissanRVA

October 31, 2020

Brennon was able to assist me with overdue service needs on same day. Brennon was kind, friendly and efficient. I’m pleased with the service received from Brennon today. More

by g6hegon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brennon Coleman
Nov 01, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Brennon . We're glad to hear we delivered such a great experience! NissanRVA

October 31, 2020

Very poor communication. Every time I bring my car to this location there is an issue with how fast they service my car or communicate with me. I will be going to the midlothian location in the future. More

by Kacie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Johnson
Nov 17, 2020 -

Nissan of Richmond responded

Thank you for your feedback and we apologize that your experience was not as we would have hoped for. We would very much appreciate the opportunity to correct the missed opportunities. We will have our owner Loyalty Manager, Scott Shortt, reach out to you directly or feel free to reach out to him directly on extension #1201. Thank you.

Nov 17, 2020 -

Nissan of Richmond responded

Thank you for your feedback and we apologize that your experience was not as we would have hoped for. We would very much appreciate the opportunity to correct the missed opportunities. We will have our owner Loyalty Manager, Scott Shortt, reach out to you directly or feel free to reach out to him directly on extension #1201. Thank you.

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