Back

Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
November 11, 2020

Terrible service. Mechanics must not know what they are doing. I always seem to have to bring car back for same problem. Been bad for years. More

by Not Happy
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga
Nov 28, 2020 -

Nissan of Richmond responded

Hello, Providing a positive experience is our top priority, We would love the opportunity to discuss your visit in greater detail and clear up any issues we can. Scott Shortt Owner Loyalty Manager (804) 346-4200 Ext. #1201

November 10, 2020

Service was excellent. The service rep was very professional and helpful. The work was done in a timely manner and the environment was safe and secure. More

by ANGELACHILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Nov 10, 2020 -

Nissan of Richmond responded

Angela, We appreciate your business and our service team looks forward to serving you again soon! NissanRVA

November 10, 2020

My service is always wonderful there. The service coordinator Chandra is the best. She is always very friendly, polite and knows her job. My car is always ready very quickly. More

by JANETU3766
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Nov 10, 2020 -

Nissan of Richmond responded

Thank you, Janet, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chandra and the rest of our team, and we look forward to working with you again. NissanRVA

November 10, 2020

Great dealership. Friendly employees. Positive experience overall. I am leasing a new 2020 Nissan Kicks and I love it. Took it in for first oil change and it was free! More

by hannah_y92
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Nov 10, 2020 -

Nissan of Richmond responded

It's great to hear, Hannah, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! NissanRVA

November 10, 2020

Always a pleasure dropping by. Chandra always gets the job done with 0 complications. I had no appointment, but I needed the service that day and the team at Richmond Nissan made i More

by MCTCHAPMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
November 10, 2020

I received Excellent service. This was amazing especially during the Pandemic. I was able to drop off the vehicle and was contacted when it was completed. More

by jahardy46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Nov 10, 2020 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business. NissanRVA

November 09, 2020

Service center and personnel are always friendly and helpful never pressure you to have work done, Just recommend what’s important what needs to be done now More

by mcwms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Seth Albright, Chandra Wright, Derek Slaga
Nov 09, 2020 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! NissanRVA

November 09, 2020

Phil was great and knowledgeable of service I needed and ask what else I needed and wanted to get looked at today .Thanks for you service well appreciated More

by Antonio9williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Nov 09, 2020 -

Nissan of Richmond responded

Thanks, Antonio, for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! NissanRVA

November 09, 2020

I really appreciate the quality work and courtesy provided to me during my visit to Nissan last Friday. Thank you for a job well done. More

by TBLAND9627
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Nov 09, 2020 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. NissanRVA

November 09, 2020

Phil works fast and he is very knowledgeable when it comes to customer service. He is clear with information on whats being done to the vehicle More

by Khanhnduong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Nov 09, 2020 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Phillip had the opportunity to work with you, and we are thrilled that you found your experience with him and the service department to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. NissanRVA

...
431
...