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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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November 15, 2020

This dealership is very friendly and always willing to help. I would definitely recommend this place of business to family and friends. When the time is right I will return for a new car. More

by lil_kym_10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Nov 15, 2020 -

Nissan of Richmond responded

Hello, Thank you! We appreciate your business and Seth and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. NissanRVA

November 15, 2020

I have nothing but issues every time I’ve come to this place. Service department needs a make over. Job that was to be done wasn’t. More

by Aud13rey
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager, Ronald Trotman
Dec 02, 2020 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Scott Shortt Owner Loyalty Manager (804) 346-4200 Ext. #1201

November 14, 2020

I visited Nissan of Richmond to have my oil changed. The customer service reps were very professional and they keep me updated on service for my car. More

by LYEAMORTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga
Nov 15, 2020 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! NissanRVA

November 14, 2020

Ron was great! The service department was very efficient and friendly. Brought my car in for an oil change and brake fluid and was finished within an hour. More

by karenreibsamen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Nov 15, 2020 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Ron at Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! NissanRVA

November 14, 2020

Service staff and department were excellent. Great communication about service and very honest but please stop the sales staff Hastings people who bring in their vehicle for service. It is very annoyi More

by JC4705
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Nov 15, 2020 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We appreciate your feedback and will share it with the team. Thank you for your business. We look forward to your next visit. NissanRVA

November 14, 2020

Great customer services as always and friendly. I’ve been coming here for years plus and always helpful. I would recommend to family and friends. More

by Wallj77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Phillip Weinman, Derek Slaga
Nov 15, 2020 -

Nissan of Richmond responded

Thank you for choosing Rocking Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! NissanRVA

November 14, 2020

Superb service! I also have a great experience at Nissan of Richmond. Derek Slaga was awesome to work with and his customer service skills were excellent. Will recommend others to Nissan of Richmond. More

by mdthomp3921
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Nov 15, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Derek and our team and we look forward to working with you again. NissanRVA

November 14, 2020

Very efficient, explained thoroughly what needed to be done. Professional and courteous. Staff followed Covid safety protocols which was appreciated. Waiting area was clean and comfortable. More

by PMWALTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Nov 15, 2020 -

Nissan of Richmond responded

Thank you for the 5 star review. We appreciate your business. Thank you for choosing Rocking Nissan of Richmond! NissanRVA

November 14, 2020

Every time I go to Nissan on West broad is a good experience. State inspection was going bad i had a few things that needed taken care of and they completed the mission More

by cjt7818
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Nov 15, 2020 -

Nissan of Richmond responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! NissanRVA

November 14, 2020

Great place great people good place to get your car service friendly staff quick and attentive service no where else in Richmond this kind of service More

by spainhour35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Phillip Weinman
Nov 15, 2020 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. NissanRVA

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