Nissan of Richmond - Service Center

Everything was great I just have a few concerns with they way you all do tire rotations. Each time I get my tires rotated my wheel vibrates as if they haven't been balanced. This concerns me because I have t way you all do tire rotations. Each time I get my tires rotated my wheel vibrates as if they haven't been balanced. This concerns me because I have to go to a different dealership to get them balanced. Please get back to me with this concern as to why this is. More

Service was great!! The gentleman that assisted me was on point with everything ... He reminding me that I had some free gas from my last Survey that I clearly forgot about ... He deserve to be rewarded ... point with everything ... He reminding me that I had some free gas from my last Survey that I clearly forgot about ... He deserve to be rewarded ... More

Phil is absolutely amazing! I know that he will always make sure everything is right. This is a brand new car and I already have had the computer fixed that controls the blind spot detection.Now the check make sure everything is right. This is a brand new car and I already have had the computer fixed that controls the blind spot detection.Now the check engine light is on for a sensor so I will be back up there. I just purchased the car Sept. 25 of this year. I think I got a lemon 😭👌 More

Went in for an inspection. Was told that it would be about 2 hours max. Well Seth is the man like always. He made sure I was in and out. Inspection done and I’m a happy customer per usual. about 2 hours max. Well Seth is the man like always. He made sure I was in and out. Inspection done and I’m a happy customer per usual. More

Other than misquoting a price for a splash guard, service was acceptable. Calling me multiple times to get me in a newer vehicle wasn't appreciated. Given that I told the service guy I just got it just over was acceptable. Calling me multiple times to get me in a newer vehicle wasn't appreciated. Given that I told the service guy I just got it just over 30 days before. I was there to get parts put on I had ordered, period. Should give a middle choice on if I would recommend this service center. And I shouldn't have to submit a email/screen to complete survey. More

The service department is great! Always fair and quick turn around, never pushy. Derek is amazing. Everyone in the service department is helpful and friendly turn around, never pushy. Derek is amazing. Everyone in the service department is helpful and friendly More

He fit me right in! Great service all though I forgot to make an appointment for Saturday service. Always great service! Thank you so much Phil! make an appointment for Saturday service. Always great service! Thank you so much Phil! More

I love that they always have time to get me in for a quick oil change without an appointment. The complimentary car wash is just the cherry on top! Aaron the Service Director always brightens my day. quick oil change without an appointment. The complimentary car wash is just the cherry on top! Aaron the Service Director always brightens my day. More

He’s always a pleasure to deal with when getting my car serviced. Phil provides me with every service that is recommended for me during my oil change check in. serviced. Phil provides me with every service that is recommended for me during my oil change check in. More

I have been a customer since 2015 when I bought my new Rogue. I've been very pleased - Great service - knowledge staff - reasonable prices. The work is always done right. Rogue. I've been very pleased - Great service - knowledge staff - reasonable prices. The work is always done right. More