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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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November 22, 2020

Always quick, helpful and clean service. The staff here has always been very friendly. It makes getting maintenance or work done a pleasant experience instead of a chore. More

by ACHOWE12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Nov 23, 2020 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rocking Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! NissanRVA

November 20, 2020

Everyone was super nice and accomodating. I believe the two men that helped me were Phil and Philly ( that's what I called him since I didn't get his name). They got me taken care of very fast and the pric More

by JDeVoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Phillip Weinman
Nov 22, 2020 -

Nissan of Richmond responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Don (Philly) and Phillip our team, and we look forward to working with you again. NissanRVA

November 20, 2020

Pleasant and polite. Explained everything that needed to be done in a timely manner. I’m a repeat customer from way back and the service provided is why. More

by D. Giles
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Nov 22, 2020 -

Nissan of Richmond responded

It's great to hear that Phillip was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! NissanRVA

November 20, 2020

Service center was great. Talked with a few sales people and Mike in sales was nice and helpful but his colleague Derin was kinda pouty when I did not buy a car even though I came in for a service appointme More

by mollyburky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derin was not great, Ronald Trotman, Don Johnson, Chandra Wright, Phillip Weinman, Mike McMunn
Nov 22, 2020 -

Nissan of Richmond responded

Molly, We are very happy to hear Mike has provided you with such a positive experience! We sincerely value your business and look forward to your next visit. NissanRVA

November 20, 2020

A great dealership with great people who have great customer service skills. Aaron did an excellent job reviewing what additional services the service department could provide. More

by brbfaison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Goodwin, Ronald Trotman, Damion Whitehead
Nov 22, 2020 -

Nissan of Richmond responded

Thank you! Aaron and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. NissanRVA

November 20, 2020

Phil was exceptional. As soon as I was there he greeted me was friendly explained what was happening and came and got me with in the allotted time he promised..thank you Phil More

by dlsimmons7674
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Nov 22, 2020 -

Nissan of Richmond responded

Hello, Thank you so much for your excellent review! We are so glad that Phil had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. NissanRVA

November 20, 2020

I had to get my vehicle serviced because of starting issues, nissan service department fixed my vehicle and it now startes agian with their help. More

by Wsalmon12
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Nov 22, 2020 -

Nissan of Richmond responded

Hello, Thank you for taking the time to share your thoughts on working with Don and our team. We're glad to hear we delivered such a great experience! NissanRVA

November 20, 2020

This dealership is amazing to work with. Everyone is so nice & they treat you like family instead of just another customer. They’re so awesome. More

by Latisha E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Nov 22, 2020 -

Nissan of Richmond responded

Latisha, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. NissanRVA

November 20, 2020

I always leave this dealership feeling that I have been well taken care of. The service people are always friendly and have a positive attitude. More

by sswiggs2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson
Nov 22, 2020 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Don and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. NissanRVA

November 20, 2020

Great customer service by the service department. Ron was great and got us out of a jam. We are very happy and would return if we were local More

by NOURIDER60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Nov 22, 2020 -

Nissan of Richmond responded

Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Ron here at Rocking Nissan of Richmond. NissanRVA

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