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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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December 05, 2020

Excellent service. Excellent person. I am very happy with her attention. Next time there I want the same person working with my car. Thank you so much. More

by DIPASI1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Dec 06, 2020 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Chandra was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

December 05, 2020

Service advisor was knowledgeable and helpful. Although I had to leave my vehicle, I was disappointed that I was not able to obtain a rental vehicle at the advertised fee. More

by APREE08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Dec 06, 2020 -

Nissan of Richmond responded

Thank you for your very kind review. We value your business and appreciate you choosing Rocking Nissan of Richmond. Paula Quick Owner Loyalty Manager

December 05, 2020

I received excellent and professional service. The place was nice and clean. I would recommend to anyone. Outstanding service from Ron. Will be coming back again More

by gstradford2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Dec 07, 2020 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Ron at Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

December 04, 2020

My dealings with the service department has been nothing more than awesome! Phil Weinman, my service adjuster, is wonderful! He gets my vehicle in and out in a quick and timely manner. I always feel like I' More

by HANGARAINMAMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Dec 04, 2020 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. Paula Quick Owner Loyalty Manager

December 04, 2020

Service has been excellent but I find it objectionable that sales personnel and the manager make frequent and annoying attempts to talk me into trading in my 2015 Versa for a newer vehicle. More

by DEEDEROCHE67
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Dec 04, 2020 -

Nissan of Richmond responded

Thank you so much for your feedback! We are glad that our service team provided a positive experience, and we hope to see you again here at Rocking Nissan of Richmond. Paula Quick Owner Loyalty Manager

December 04, 2020

Very professional. Easy to get an appointment. Service Advisor showed me the best option for me. I had a choice of three and explained the benefits of each. More

by smcrocker4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Dec 06, 2020 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

December 03, 2020

Great every visit...... Everyone very helpful especially Great every visit...... Everyone very helpful especially that young man that I dealt with yesterday service guy(Phil) I always enjoy my trips there More

by MAIDASHIFLETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Fakhori, Phillip Weinman
Dec 04, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Phil and our team. We're glad to hear they delivered such a great experience! Paula Quick Owner Loyalty Manager

December 03, 2020

Everyone was very helpful. Fran was my Angel, she took good care of me. Thank you for having such wonderful staff. I was on crutches and they made picking up the vehicle as easy as they could More

by GLAZELEATHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran, Phillip Weinman
Dec 04, 2020 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

December 03, 2020

Great job. Phil did an amazing job with my new car. Im going to request him again the next time i come in for service. More

by GW3399413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Dec 04, 2020 -

Nissan of Richmond responded

It's great to hear that Phil and the team provided such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rocking Nissan of Richmond! Paula Quick Owner Loyalty Manager

December 03, 2020

We had a great time working with the dealership at Nissan to get a car above and beyond what we requested ! Tony was awesome, patient, and exceptional at explaining every detail of the process. More

by honda3r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Dec 04, 2020 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony and the team met your expectations. Thank you again for choosing Rocking Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

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