Nissan of Richmond - Service Center

Excellent service and manager Don Johnson went above and beyond to ensure satisfaction. Top notch. Technician performed; wait time was reasonable an d there is even free coffee, which gets high marks from m beyond to ensure satisfaction. Top notch. Technician performed; wait time was reasonable an d there is even free coffee, which gets high marks from me. More

Great service, my Xterra was fixed as expected. Everyone was very friendly and helpful. However, I didn't appreciate being called, soon after dropping my vehicle off, by someone with an offer to buy my vehi was very friendly and helpful. However, I didn't appreciate being called, soon after dropping my vehicle off, by someone with an offer to buy my vehicle. The call came while I was in the middle of a work meeting... thinking it was a call regarding the repairs, I interrupted what I was doing to answer. It took several times of responding "no" and that I was not interested in any offer before I was able to get the person to end the call. More

I am always greeted with a smile. They provide great customer service. I can always get an appointment when necessary. I would recommend this place. customer service. I can always get an appointment when necessary. I would recommend this place. More

Ask for Seth or Chandra.... Both have provided exceptional customer service with each of my service visits. It shows when someone not only cares about their job, but also about humanity. Small ges exceptional customer service with each of my service visits. It shows when someone not only cares about their job, but also about humanity. Small gestures can go a long way for some people. Continue the good work. More

I recently moved to Va. and have used this dealership several times . I have been very pleased. They have been thorough and I have been pleased with all services my car has needed. several times . I have been very pleased. They have been thorough and I have been pleased with all services my car has needed. More

I called with a problem with my car, I explained the problem, I prefer that I bring the car in to get checked out, no time laps I was called and arrangement was made, car came in and my problem was solv problem, I prefer that I bring the car in to get checked out, no time laps I was called and arrangement was made, car came in and my problem was solved. More

Great service. Will be back. The people I delt with were great. I will tell others how nice the experience was and how great the work was done. great. I will tell others how nice the experience was and how great the work was done. More

Working with Derek was a pleasure. We both learned a few things about GEICO along the way. My car had to be there o Ed several days, however Derek kept me updated, along the way. I’ve had my car for several things about GEICO along the way. My car had to be there o Ed several days, however Derek kept me updated, along the way. I’ve had my car for several years and had to deal with plenty of service advisors, but Derek tops the list for me. Aga More

Not happy!! I compare paper work from the previous time that I had been there the things that were check green before, are now in the red !!! Some one is not doing there job!!! that I had been there the things that were check green before, are now in the red !!! Some one is not doing there job!!! More

Changed quite a bit since I dealt with you last, and not for the better. Used to be a very customer centric service dept, now much more revenue oriented and it shows. for the better. Used to be a very customer centric service dept, now much more revenue oriented and it shows. More