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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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December 13, 2020

Phillip was very professional, explained the process clearly, kept me updated in a timely manner. He offered for me to contact him directly via telephone or email if any issues arises. More

by VAK9DADDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Dec 15, 2020 -

Nissan of Richmond responded

Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Philip and the team were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

December 12, 2020

The service department at Nissan Of Richmond never disappoints - Ron gets a five star rating from us and we use them for all six of our vehicles More

by JSFARMER70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Dec 13, 2020 -

Nissan of Richmond responded

Thank you for the kind words for Ron, and our service department! We look forward to sharing your compliments with them, and please don't hesitate to let us know if we can be of further assistance. We appreciate your business, and this five-star review! Paula Quick Owner Loyalty Manager

December 11, 2020

Phil is always professional everytime he's taken care of me I receive nothing but highly professionalism in all that he does. He's great. More

by michelle.jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Dec 11, 2020 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phil and the team met your expectations. Thank you for choosing Rocking Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

December 11, 2020

Chandra was so pleasant to work with and attentive! Great customer service! Thanks again for explaining my maintenance with me and making recommendations. It was really helpful! More

by ahowardf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Dec 11, 2020 -

Nissan of Richmond responded

Thank you for your review and kind words for Chandra! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. Paula Quick Owner Loyalty Manager

December 11, 2020

Good service. Derek answered all of my questions and explained what future service may be needed on my Nissan Murano. Very helpful visit Tuesday AM More

by SS1BUSINESS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Dec 12, 2020 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Derek had the opportunity to work with you, and we are thrilled that you found your experience with him and the team to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

December 10, 2020

I dropped my vehicle off for oil and filter change. Service did a excellent job as usual, and the car was returned to me washed and cleaned up. More

by TWPOLO11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Seth Albright
Dec 11, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

December 10, 2020

When I pulled in I was greeted with a smile and was kept informed until my was ready The work was finished in timely manner. More

by DONWKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Dec 11, 2020 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

December 10, 2020

Very helpful and rectified a situation from last Time, washed and did my oil change for for free! Super helpful guys. Thank you so much. More

by STRINSPE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez
Dec 11, 2020 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

December 10, 2020

I was doing a recall on my call where the passenger airbags exploded by closing a door. I asked for a printed estimate of the damages and the cost to repair a nd I never received it from Don. More

by GMGPX4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Johnson, Seth Albright
Dec 24, 2020 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

December 09, 2020

Great Customer Service! Very Friendly! All the Staff had a lot of Jokes and good energy! I always have a great experience when I come get maintenance. More

by CFullerMosby
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Dec 10, 2020 -

Nissan of Richmond responded

Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad to hear that you had such a pleasant experience, and we hope to see you again! Paula Quick Owner Loyalty Manager

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