Back

Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
December 16, 2020

Visited fora 60,000 mile service. Ron took good care, kept me informed on what was needed and updated progress to the completion. Visit was a little long but a lot of work was don well. More

by NONE3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Dec 17, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Ron and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

December 15, 2020

Very very bad experience they just target to mint money from the customer requests not handled properly overall pricing was more expensive i will definitely re think on coming again More

by maniprabhusap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Johnson, Jonathan Ramirez
Dec 16, 2020 -

Nissan of Richmond responded

Keeping customers satisfied is out top priority, so we are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you. Arica Fowler Owner Loyalty Manager

Dec 16, 2020 -

maniprabhusap responded

What do you want ne to do......

Dec 16, 2020 -

Nissan of Richmond responded

If you can send me your name and number, I can schedule an appointment for you to come in and speak to our service manager. Arica Fowler Owner Loyalty Manager

Dec 16, 2020 -

maniprabhusap responded

Call will be fine i am not interested to come Name manikandan natarajan 5635149355

December 15, 2020

I had a great experience and really appreciated the open communication from Jonathan. He was very kind. I just wish all employees were adhering to mask rules/wearing them properly. More

by Amelia.k.vaughb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Dec 16, 2020 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with us at Rocking Nissan of Richmond. We will be sure to address your concerns with staff regarding COVID protocols, as we want to be very diligent about keeping all customers and staff safe. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

December 15, 2020

Great service as always. Very professional. I enjoy bringing my car in for service. Keep up the good work. I will request Derek in the future. More

by OPTOMOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Dec 16, 2020 -

Nissan of Richmond responded

Thank you for the excellent review! We appreciate your business and our team looks forward to serving you again soon! Happy Holidays! Arica Fowler Owner Loyalty Manager

December 15, 2020

I always receive great service and Phil is very professional. He went over and beyond to get my car back to me as promised. Whenever I have any questions or problems he is always very helpful. T More

by slbliz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Dec 16, 2020 -

Nissan of Richmond responded

Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Phil and the team were able to help, and we hope to see you again! Happy Holidays! Arica Fowler Owner Loyalty Manager

December 15, 2020

Came in for an oil chance on my 2019 Nissan Altima and walked out with a brand new 2020 Rogue Sport, I’m in shock More

by Tmsoprano20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Spicer
Dec 15, 2020 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

December 14, 2020

Derek in Service was a pleasure to work with. My 2016 Rogue died and it was awful. He made it great. He is great thanks!! More

by SHANNON.GRAVITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Dec 15, 2020 -

Nissan of Richmond responded

Thank you, Shannon! We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

December 13, 2020

Great service. Friendly and knowledgeable staff. Great value. I am delighted to be a customer of Rocking Nissan of Richmond. I recommend Rocking Nissan to anyone looking for a new car. More

by Jfegan75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez
Dec 15, 2020 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

December 13, 2020

The service department did a good job with my recall. Ron was efficient and clear about the time it would take to fix my vehicle. More

by RONALD.D.MONTGOMERY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Dec 13, 2020 -

Nissan of Richmond responded

Thank you, Ronald, for your business and this review. We're happy to hear Ron was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

December 13, 2020

Chandra wright was very kind and professional and made me feel very comfortable while my Rogue was being serviced. I was so pleased with her and also with the service I received. It was a fine experience. More

by The5kells
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Dec 13, 2020 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chandra, here at Rocking Nissan of Richmond. Paula Quick Owner Loyalty Manager

...
416
...