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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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December 22, 2020

Seth is always helpful, professional, friendly and polite. He’s my guy and I trust him with the advice and servicing of my vehicle! Thank you More

by 4everblessed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Dec 23, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Seth and the rest of our team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

December 22, 2020

All staff are always very courteous, professional and helpful. I have always had a very positive experience with Sales, Service and all staff in general. You guys ROCK!! More

by janet.slaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Dec 23, 2020 -

Nissan of Richmond responded

It's great to hear, Janet, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

December 21, 2020

Received excellent service. Very pleased. Will refer and comeback. Especially liked the professionalism and care I received. The knowledge was outstanding. I will refer to all my friends and family. More

by gstradford2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Dec 21, 2020 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

December 20, 2020

As always, Phil provided me with an excellent service experience. Quick and reliable! He always tries to find a way to charge me fairly and gives me the real status of what's needed with upcoming service More

by court.ward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Dec 21, 2020 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Phil to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Arica Fowler Owner Loyalty Manager

December 20, 2020

No I was not pleased with the service, they bought the car out before telling me that I needed added fluids, the battery clean, they told me this before they bought the car out to me I would’ve said, Go h More

by ROY54SKINNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ronald Trotman
Dec 21, 2020 -

Nissan of Richmond responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message so I can learn more about your visit? Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

December 20, 2020

Love them some of the best employees I have ever delt with services are always done in a timely fashion and they treat you like family. More

by PFC.WALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Chandra Wright, Phillip Weinman, Arica Fowler
Dec 21, 2020 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Arica Fowler Owner Loyalty Manager

December 20, 2020

Great and reliable service. Never have had any issues with this delearship. Would recommend this location to everyone looking to purchase or lease a vehicle. More

by LANAZMARSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Dec 21, 2020 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arica Fowler Owner Loyalty Manager

December 20, 2020

He’s very awesome and never disappoint me. Thanks for your great services! He keeps me updated on my service and knows exactly what I need done most of the time. More

by keirrabrooks591
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Dec 21, 2020 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond, Keirra! Arica Fowler Owner Loyalty Manager

December 20, 2020

Scheduled appointment was handled prompt and in a professional manner... I was in and out in no time. A Great job Nissan of Richmond service department More

by typittman23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Dec 21, 2020 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Arica Fowler Owner Loyalty Manager

December 20, 2020

Great customer service and I didn’t have any issues with the wait, which was short. I started watching a movie on my phone and didn’t get half way through it. More

by Rockb923
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Dec 21, 2020 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Arica Fowler Owner Loyalty Manager

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