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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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December 23, 2020

Never thought I would say this but Phil took such good care of me in the service department that I would actually recommend this dealership. He’s the bomb!!! Professional, efficient, kind and knowledgeab More

by STACYREAZIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Dec 23, 2020 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Arica Fowler Owner Loyalty Manager

December 23, 2020

Mr. Jonathan was very nice and helpful. Made sure that I was well taken care of and everything was to my satisfaction. Very nice guy More

by blakthunder25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Dec 23, 2020 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Arica Fowler Owner Loyalty Manager

December 23, 2020

I was scheduled to wait for my car while it was serviced but the service person said I was scheduled for a drop off! I did ask for a supervisor but then I was told it was an error on their behalf. I hate de More

by MONICA.STITH
Recommend Dealer
No
Employees Worked With
Derek Slaga
Dec 24, 2020 -

Nissan of Richmond responded

Hello Monica. Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

December 23, 2020

The service department was friendly and helpful .I have a service agreement on my Kia which I bought used from this dealership .They did the job right .The job took some extra time because they had to order More

by ED.WILTSHIRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry I can't remember his.name. but did a great job
Dec 23, 2020 -

Nissan of Richmond responded

Thank you so much for your excellent review, Ed! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Arica Fowler Owner Loyalty Manager

December 23, 2020

From the moment I entered, until the time I left, the service was superb!!! My Service guy Ronald was beyond great!!! I will always recommend Nissan More

by MESHA.DEVEAUX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Dec 24, 2020 -

Nissan of Richmond responded

Thank you for your business and this review, Mesha. We're happy to hear Ronald was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arica Fowler Owner Loyalty Manager

December 23, 2020

Chandra was personable from the moment I entered the facility. She was very knowledgeable of any questions that I had in regards to present or future service. More

by Mariner.bianca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Dec 27, 2020 -

Nissan of Richmond responded

Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Chandra was able to help, and we hope to see you again, Bianca! Arica Fowler Owner Loyalty Manager

December 23, 2020

Ron is the reason we keep coming back! We were in and out in very little time and really appreciate it with little kids in tow. More

by meg.sterbenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez
Dec 23, 2020 -

Nissan of Richmond responded

Thank you, Meg! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

December 23, 2020

Don Johnson is friendly, helpful and listens well. Great service department one can rely on for a good job. I drive away with confidence in a job well done. More

by MooView22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson
Dec 23, 2020 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Don met your expectations. Thank you again for choosing Rocking Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Arica Fowler Owner Loyalty Manager

December 22, 2020

Hands down, the best dealership ever. This is my third nissan. Eveytime I go there, to either purchase or have my vehicle serviced, the experience has always been nothing short of great. Thank u Nissan. More

by sudonna28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Dec 23, 2020 -

Nissan of Richmond responded

Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Arica Fowler Owner Loyalty Manager

December 22, 2020

Very helpful and understanding. My service was done in a timely fashion. Look forward to working with them more in the future. Job well done. More

by godsgiftzion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Dec 23, 2020 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Arica Fowler Owner Loyalty Manager

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