Nissan of Richmond - Service Center

Brought car in for oil change and inspection with appointment at 10am on Monday. We were called at 4:30pm to tell us car would not be ready until next morning. Picked car up next day. When we got hom appointment at 10am on Monday. We were called at 4:30pm to tell us car would not be ready until next morning. Picked car up next day. When we got home, my husband looks at paperwork and realizes oil change was never performed. We asked for this service when making the appointment and when my husband dropped the truck off. We now have to take more time to bring it back in for this service. We were also called by sales people from the dealership while the car was being service about purchasing a new vehicle. Very tacky in my opinion. Disappointing altogether. More

Service department is really good and respond quickly . Servicing was done as told . No extra charges were taken for the second serving of my car except oil change. Servicing was done as told . No extra charges were taken for the second serving of my car except oil change. More

On yesterday’s services the service was amazing, I was informed of the payment plan that will help in the near future for me. Thanks informed of the payment plan that will help in the near future for me. Thanks More

I was very satisfied with the service I was given. I would definitely recommend them. The staff was very friendly and knowledgeable. Them seemed to have my best interest at hand. would definitely recommend them. The staff was very friendly and knowledgeable. Them seemed to have my best interest at hand. More

I love the representative that help me with my service Derek. But I really wish y’all would get back the appointment time back. For Certain days Derek. But I really wish y’all would get back the appointment time back. For Certain days More

Phil was a great service manager and did a everything perfect . Trustworthy! He did a good job of seeing the service thru from start to finish. He called when he said he would. Thanks again . perfect . Trustworthy! He did a good job of seeing the service thru from start to finish. He called when he said he would. Thanks again . More

I always receive excellent service and this time wasn’t any different. Derek did an amazing job answering all of my questions and was very knowledgeable. any different. Derek did an amazing job answering all of my questions and was very knowledgeable. More

Service was quick and good. People in service department explained everything clearly about the recommendations and mandatory fixes for my car. Much satisfied with the services. explained everything clearly about the recommendations and mandatory fixes for my car. Much satisfied with the services. More

Derek was nice ,friendly and very helpful. I will continue to come here and get my car serviced. Thank you very much for being kind. continue to come here and get my car serviced. Thank you very much for being kind. More

Awesome service department at this dealership. I have had a few things done here and everytime they are quick, courteous and polite. I will get all my services done here. had a few things done here and everytime they are quick, courteous and polite. I will get all my services done here. More