Nissan of Richmond - Service Center

Too long waiting period and didn't honore the promised full tank gas. During my last service they told me they wash my car which was wrong and later they admitted it and apologize for the wrong informatio full tank gas. During my last service they told me they wash my car which was wrong and later they admitted it and apologize for the wrong information and offered me a full tank gas. This time when I asked they didn't know and asking more info and I showed the email and service representative and manager details. Eventually that didn't honore it. I am not surprised from this dealer because this is not the first time I am experiencing such treatment. I will never recommend this dealership for buying or service. I am just going there only because of the free oil change. More

Chandra is very pleasant and mannerable. She has great customer service etiquette. She maintains safety and protocols at all time. It is always a pleasure interacting with her. customer service etiquette. She maintains safety and protocols at all time. It is always a pleasure interacting with her. More

Friendly and knowledgeable staff and comfortable waiting room , different snacks to enjoy , and the restrooms were clean and comfortable to use.Thank you very much. room , different snacks to enjoy , and the restrooms were clean and comfortable to use.Thank you very much. More

Service staff was very helpful and considerate. The service was performed in an appropriate amount of time and they kept me apprised of the status throughout the time I was there. service was performed in an appropriate amount of time and they kept me apprised of the status throughout the time I was there. More

Customer service 100Auto service 100Time 100Went very Customer service 100 Auto service 100 Time 100 Went very well Very satisfying, in and out in a timely manner . Love the services all around Customer service 100 Auto service 100 Time 100 Went very well Very satisfying, in and out in a timely manner . Love the services all around More

The wait time for repairs or oil change was extremely long for so reason this day. But all needed information was explained to customer. Thank you for your service. long for so reason this day. But all needed information was explained to customer. Thank you for your service. More

The service advisor was very professional and knowledgeable of the issues of my vehicle. I was greeted as soon as I got of my car knowledgeable of the issues of my vehicle. I was greeted as soon as I got of my car More

I have a good experience a good service there except together very well I'm pleased with my service I will come back thank you see together very well I'm pleased with my service I will come back thank you see More

Great service as always! I went for an oil change and corrosion on my battery and both were taken care of with no charge. You don’t understand how much I appreciated that especially during the holidays! corrosion on my battery and both were taken care of with no charge. You don’t understand how much I appreciated that especially during the holidays! thank you so much!! More

I came in for an oil change, Jonathan was very helpful in telling me how long it would take.. He kept me informed thru the process. in telling me how long it would take.. He kept me informed thru the process. More