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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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January 09, 2021

Phil helped me the very second I walked in and took care of everything for me extremely fast! I was in and out in under 10 minutes. Highly recommend Nissan of Richmond and their attentive employees! More

by emmchristine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 09, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Phil had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Arica Fowler Owner Loyalty Manager

January 09, 2021

Excellent dealership. Great service department. Prompt and courteous. I don’t consider any other facility for servicing my Nissan. Will continue to work with this great team. More

by bandhan2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Jan 11, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Arica Fowler Owner Loyalty Manager

January 09, 2021

Recently received service. Had a great experience. Chris was amazing. Very friendly and personable. He ketlot me updated on what was happening with me car. More

by tomikagreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Chris Williams
Jan 11, 2021 -

Nissan of Richmond responded

Thank you, Tomika, for your business and this review. We're happy to hear Chris was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arica Fowler Owner Loyalty Manager

January 09, 2021

Phillips Weinman, was the service man that I dealt with, he was very helpful. He gave clear explanations of charges and work that was done. More

by Smturner793
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 11, 2021 -

Nissan of Richmond responded

Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Phillip was able to help, and we hope to see you again! Arica Fowler Owner Loyalty Manager

January 09, 2021

Derek did a great job reviewing the history on the car and even printing out what maintenance I needed to do soon. He was very nice and not shady like a lot of car people I’ve dealt with. More

by KIMBERLY.BALKCOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jan 11, 2021 -

Nissan of Richmond responded

Thank you, Kimberly, it's great to hear that Derek took such good care of you. We appreciate your business and our team looks forward to serving you again soon! Arica Fowler Owner Loyalty Manager

January 09, 2021

Yes I was in on Wednesday for a Oil Change, Derek Slaga Waverly Pleasant & Thorough explaining every thing,wait time not long Thanks so much More

by LINDAHOLMAN56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jan 11, 2021 -

Nissan of Richmond responded

Thank you, Linda, it's great to hear that Derek and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

January 09, 2021

I’ve been a customer for over 3 years and I can definitely say within the last few months the service is great! Great service! More

by almentabaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez
Jan 11, 2021 -

Nissan of Richmond responded

Thanks, Almenta, for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

January 09, 2021

I would really recommend this dealership, I like their professionalism and willingness to assist in whatever you need to get done. They always make a follow up call to check if your vehicle is working pro More

by DLZOAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Phillip Weinman, Derek Slaga
Jan 11, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

January 08, 2021

The Service staff listens to my concerns, appears to care, and communicates updates timely. When I am told something is going to be done they make sure it is completed. I have always been taken care of More

by Cfchandler78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jan 08, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us based on your recent service visit. We work hard to make sure our guests have an exceptional experience and hearing feedback like " staff listens to my concerns, appears to care and communicates updates timely" is just what we expect for our customers. We will share your comments with Chandra and our team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

January 08, 2021

In for tire rotation and state inspection: Excellent customer service by Ron and Chandra. I have always had my service work done by the dealership, and I am especially happy with the level of care and More

by PAGEJARRATT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chandra Wright
Jan 08, 2021 -

Nissan of Richmond responded

Hello Page, It's great to hear that Ron and Chandra were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

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