Nissan of Richmond - Service Center

They are friendly and very competent. The service was good but the car wash left much to be desired, I definitely expected more with regard to my cars appearance. good but the car wash left much to be desired, I definitely expected more with regard to my cars appearance. More

My son just moved to Richmond and as a worried parent I bought him an oil change and 4 new tires. Chris in Parts and Derek Slaga in Service at Rocking Nissan were fantastic to work with. Thanks for the p bought him an oil change and 4 new tires. Chris in Parts and Derek Slaga in Service at Rocking Nissan were fantastic to work with. Thanks for the piece of mind and for treating my 22 year old so well! More

Great experience Satisfied my needs.Great serviceMeet Great experience Satisfied my needs. Great service Meet my expectations Friendly and willingness to help Like to come back again every time Great experience Satisfied my needs. Great service Meet my expectations Friendly and willingness to help Like to come back again every time Done within time given More

The whole process was very easy and everyone I dealt with was helpful and kind during the process! Will definitely continue to go here for servicing was helpful and kind during the process! Will definitely continue to go here for servicing More

Excellent! Love the service— it was quick and very efficient! Phil was awesome! He found time to service my vehicle even though they were booked ! efficient! Phil was awesome! He found time to service my vehicle even though they were booked ! More

The service department is top notch, friendly and organized. they go above and beyond to make your experience the best. I would recommend them to others. organized. they go above and beyond to make your experience the best. I would recommend them to others. More

This as usual was a horrible experience. I dropped my car off for a 10am APPOINTMENT and never received a call. When I finally called to check in because it had been 4 hours despite being told that my vehicl off for a 10am APPOINTMENT and never received a call. When I finally called to check in because it had been 4 hours despite being told that my vehicle would be ready by 12:30 I was told that there had been a voicemail left on my phone. (I never got this). When I got to the service area to pick my car up the guy Ron told me he never left a voicemail and that his peer was the one who said that to me. I feel that this dealership does not care about you once they get you in a vehicle. It is sad. I can rely on them for poor customer service and that is about it. I have never written a complain but I have had it up to here with the disrespectful tones and condescending conversations. Also In relation to the current pandemic Ron and another service provider had their mask below their nose and not worn appropriately. More

N/A I can't remember my service advisor name but he was good. The salesmen need to stay out of the service dept asking people if they want to purchase a new car it's annoying good. The salesmen need to stay out of the service dept asking people if they want to purchase a new car it's annoying More

I came in for services on my vehicle. State inspection, oil change and tire rotation. I was very impresssed on how quickly Derek did my services. He was so informative and nice. oil change and tire rotation. I was very impresssed on how quickly Derek did my services. He was so informative and nice. More

I have come here for the first time.The staff here are I have come here for the first time. The staff here are very helpful and took good car of me and car. I recommend Derek and Nisaan of Richmond Servic I have come here for the first time. The staff here are very helpful and took good car of me and car. I recommend Derek and Nisaan of Richmond Service. More