Nissan of Richmond - Service Center

I don’t like costumer service. Always money oriented, not service oriented. Pissed off everytime. Always money oriented, not service oriented. Pissed off everytime. More

I tried calling 13 times before I went up there and no one picked up along with the fact that I waited 27 minutes to get served when I was the only one there one picked up along with the fact that I waited 27 minutes to get served when I was the only one there More

Very dedicated to the service they do for the customers and go into deep conversations when they explain what the issue was and what needs to be done to fix it. and go into deep conversations when they explain what the issue was and what needs to be done to fix it. More

It is extremely clean, they were extremely professional impolite with me, and they explained everything about my vehicle without overcharging me. Overall an awesome experience, and I will come back for my impolite with me, and they explained everything about my vehicle without overcharging me. Overall an awesome experience, and I will come back for my next service appointment. More

Awesome experience with customer service I would recommend them to all my friends and family members recommend them to all my friends and family members More

Thinking I was at a Priority dealership I thought I was getting a free oil change. At no point throughout the whole experience; making the appointment or checking in, did I get told an estimate for the wo getting a free oil change. At no point throughout the whole experience; making the appointment or checking in, did I get told an estimate for the work that was going to be done until once it was done. So instead of free, I'm now faced with a $76 bill! and all I get is "sorry but the work is already done". Ok, if this is the way you do business... Then go ahead and have my $76, but I definitely won't be coming back. More

Pleasant staff and honest expectations. Would recommend setting an appointment for anything greater than a oil change and tire rotation Would recommend setting an appointment for anything greater than a oil change and tire rotation More

Was able to take care of the problem quickly after explaining what they found.wrong explaining what they found.wrong More

Great customer service and staff. The service was completed in a timely manner. Thank you The service was completed in a timely manner. Thank you More

Good and great customer service on time mechanics clean waiting areas and associates always keep you informed of what is taking place with your vehicle 😀 waiting areas and associates always keep you informed of what is taking place with your vehicle 😀 More