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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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January 13, 2021

I dropped off my truck and picked up on time as promised. It was cleaner than when I turned it in and Ron was very cordial and was able to explain all the different service options to me. Thank you Ron. More

by BIRTIE95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Jan 13, 2021 -

Nissan of Richmond responded

Birtie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ron met your expectations. Thank you again for choosing Rocking Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Arica Fowler Owner Loyalty Manager

January 13, 2021

Rocking Nissan is very professional got my vehicle in Rocking Nissan is very professional got my vehicle in for service very fast I appreciate everything service is doing keep up the good work servic More

by james302626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Jan 13, 2021 -

Nissan of Richmond responded

James, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

January 13, 2021

bueno muy buen cervicio chandra me ayudo mucho lo recomiendo a todos mis amigos yo en lo personal estoy tranquilo con el deler gracias por ayudarme More

by juvercruz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jan 13, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Chandra had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Arica Fowler Owner Loyalty Manager

January 13, 2021

Visit for service on my Nissan Altima was completed and all of the associates were awesome but I must say Derrick was the service associate that assisted me and went above and beyond to ensure excellent c More

by Concepcionc589
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jan 13, 2021 -

Nissan of Richmond responded

Thank you for the kind words for Derek and our service department! We look forward to sharing your compliments with Derk and our team, and don't hesitate to let us know if we can be of further assistance. Arica Fowler Owner Loyalty Manager

January 13, 2021

Everyone was great. However, the cost of mere diagnosis is too high. Especially charged on a per diagnosis basis. Money is tight and my problem was one I could live without fixing, but I couldn’t even get More

by jkh0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
January 13, 2021

Ms. Chandra was very present working with us doing our car service. We would be pleased with working with her again., she represented the company well. More

by GWENMOORE59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jan 13, 2021 -

Nissan of Richmond responded

It's great to hear that Chandra was able to help you with your service. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

January 13, 2021

Seth was excellent very friendly and helpful I would recommend him to all my friends and family he should get a raise for all that he do More

by Shelleyperry33.sp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jan 13, 2021 -

Nissan of Richmond responded

Shelley, Thank you for your business and this review. We're happy to hear Seth and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arica Fowler Owner Loyalty Manager

January 12, 2021

I got excellent customer service. They remembered me and took care of everything for me. Staff was friendly and professional. Waiting room was clean and sanitized. More

by Linebergerr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 12, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arica Fowler Owner Loyalty Manager

January 12, 2021

Service is always top notch and the staff there is always friendly and treat you like family. they take care of you there. I don’t go to any other service center or dealership when it comes to my truck. More

by PFC.WALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Jonathan Ramirez
Jan 12, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

January 12, 2021

Phil was great! He was attentive and courteous and made sure my car was ready earlier than expected. And it was washed too! Excellent customer service! More

by jennifer.colestock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 12, 2021 -

Nissan of Richmond responded

Jennifer, Thanks for sharing your thoughts about your experience working with Phil here at Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

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