Nissan of Richmond - Service Center

Rocking Nissan of Richmond is amazing...the customer service is always above and beyond. The team is very knowledgeable, explains everything to you, and always follow up to make sure everything was up t service is always above and beyond. The team is very knowledgeable, explains everything to you, and always follow up to make sure everything was up to your standards..thanks for everything Rocking Nissan of Richmond More

Excellent job, Nissan team! This was my first time bringing my vehicle in for service and the process was seamless. The on boarding, rental, and pick up process all went smoothly. bringing my vehicle in for service and the process was seamless. The on boarding, rental, and pick up process all went smoothly. More

The service department is outstanding. But i will never purchase another vehicle from your sales team. They are inattentive and rude. Derek in your service department was awesome. He took great care of me. purchase another vehicle from your sales team. They are inattentive and rude. Derek in your service department was awesome. He took great care of me. More

I visited to have recommended service done. I arrived on time for the appointment and was greeted promptly. I waited 3 hours for my car to be completed and during that time frame no one updated me on anythi time for the appointment and was greeted promptly. I waited 3 hours for my car to be completed and during that time frame no one updated me on anything or checked in. I ended up going out to the service area to get an update. It just so happens when I went out there my car was ready. I also used a 15% off coupon that sent via email for recommended service. They forgot to do the discount so I had to wait for that to be corrected also. The original amount was 299.00. After the "correction" it was 284.00... so I actually only received a 5% discount. Smh. I overheard one of the service folks tell another customer they just do the discount off the labor cost.... smh. More

Phil is very smart about cars. He does everything he can to help you. You couldn’t ask for a better guy then Phil. We are good friends to help you. You couldn’t ask for a better guy then Phil. We are good friends More

Service staff Mr. Phillip W. and Ms. Chandra W., where exceptional! With there customer service! I TRULY appreciate the care they both give/there concerns about my car and my concerns! My last visit Mr. P exceptional! With there customer service! I TRULY appreciate the care they both give/there concerns about my car and my concerns! My last visit Mr. Phil went above/beyond to make sure all my car concerns was addressed. Please see to it that more cars are available gor customers to rent while our cars are being serviced! At a good rate ESPECIALLY during the holidays!/End of the month when inspections are due! Overall! 5***** rating to the staff listed above! For this service visit. More

Fast, quick, friendly and reliable service. They made me feel at ease. I would definitely come back again. I feel the gental man that took care of me went out of his way. feel at ease. I would definitely come back again. I feel the gental man that took care of me went out of his way. More

Excellent service. Car was done s a timely manner. Service representative was polite and informative. He provided information about my car and offered suggestion. Will return for future services Service representative was polite and informative. He provided information about my car and offered suggestion. Will return for future services More

Unfortunately this interaction was correcting a past bad experience, but it definitely was a much better experience this time. Due to the service department missing our oil change at our last visit, we were experience, but it definitely was a much better experience this time. Due to the service department missing our oil change at our last visit, we were offered to have our truck picked up at our house and returned when the service was complete. Don was fantastic with getting this done quick and politely. Very appreciative. More

Phil was patient and helpful!! Customer service is very important. It was busy the day I dropped my vehicle off and Phil made sure I was taken care of. important. It was busy the day I dropped my vehicle off and Phil made sure I was taken care of. More