Nissan of Richmond - Service Center

I was promised a vacuum in the front... not done again... I was in a hurry each time so I didn’t say anything...the rep was had great customer service skills I was in a hurry each time so I didn’t say anything...the rep was had great customer service skills More

Good experience. Wait time known up front. Friendly associates. My sales representative was just as friendly as the date of purchase. Questions answered promptly. Satisfied with the overall experience associates. My sales representative was just as friendly as the date of purchase. Questions answered promptly. Satisfied with the overall experience More

When it's time to purchase another car, you will definitely be my first choice to compare options. Perhaps my only complaint is that I paid $206 on 1/18/19 (Invoice NICS163834) to fix the engine definitely be my first choice to compare options. Perhaps my only complaint is that I paid $206 on 1/18/19 (Invoice NICS163834) to fix the engine hood that would not close/lock when apparently it was a mfr flaw. Perhaps I should have received a credit (or at least partial credit) for paying for an apparent manufacturing flaw.. More

Service was very quick and efficient. They even washed my car without me asking. Wait time was exactly as expected, which is a huge improvement from previous visits. car without me asking. Wait time was exactly as expected, which is a huge improvement from previous visits. More

Great customer service! Helpful and friendly staff. Good communication throughout. Service appointments are always completed quickly and thoroughly. Would definitely recommend to friends and family. communication throughout. Service appointments are always completed quickly and thoroughly. Would definitely recommend to friends and family. More

Chandra was so awesome. I am always very happy when she is my service consultant. In the future I will make sure I am able to spend more time looking at new models while I wait. is my service consultant. In the future I will make sure I am able to spend more time looking at new models while I wait. More

Phil in service was great! He got me in and out and explained everything so that I could understand it. He even let me know what was coming up next service wise. The sales department on the other hand explained everything so that I could understand it. He even let me know what was coming up next service wise. The sales department on the other hand was rude, pushy, and disrespectful. I spend a lot of time in this dealership with 2 older Nissans, and a New one we purchased elsewhere. This dealership has great potential if whomever is running the sales department would stop driving business into the ground. As for now, any purchasing of vehicles I do, will be done elsewhere until there is a change in leadership. Keep it up Service department! All of you are the reason I keep coming back!! More

Rocking nissan name says it all cause there awesome and good at what they do which ill never take my truck any 2here else thanks nissan good at what they do which ill never take my truck any 2here else thanks nissan More

Excellent communicating, and service. They got me in and out really quick. The check in process was fast and easy. Great experience with entire service staff out really quick. The check in process was fast and easy. Great experience with entire service staff More

Unfortunately I do not recall the service manager’s name. He was excellent from start to finish with my service. He kept me updated and explained everything. He was excellent from start to finish with my service. He kept me updated and explained everything. More