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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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January 16, 2021

Very educational experience, also good pricing...Derek was very friendly keep me updated in timely manner .Derek had me in and out an no time More

by MONIQUEANDERSON499
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jan 17, 2021 -

Nissan of Richmond responded

Monique, Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Derek was able to help, and we hope to see you again! Arica Fowler Owner Loyalty Manager

January 16, 2021

Thank you Seth Albright ,for the great job .It was a pleasure working with you and the Nissan family.Great job keep it up. Ruth Walker More

by Ruthwalker47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jan 17, 2021 -

Nissan of Richmond responded

Ruth, We appreciate your business, and Seth and our team look forward to serving you again soon! Arica Fowler Owner Loyalty Manager

Jan 17, 2021 -

Ruthwalker47 responded

Thanks again

January 16, 2021

Staff is always smiling and greets kindly upon arrival. Service gets done quickly even when they have many cars. Would recommend to friends and family. More

by AYANNASHANTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chandra Wright
Jan 17, 2021 -

Nissan of Richmond responded

Ayanna, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

January 16, 2021

Derek in Service was great. I appreciate all of his help. Ron was very helpful as well. Thanks again for all the help! Dave R. More

by DAVID_A_RAPPAPORT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Seth Albright
Jan 17, 2021 -

Nissan of Richmond responded

David, It's great to hear that Derek, Seth, and Ron were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

January 16, 2021

Derek was super awesome! He took time to explain everything in detail and checked in and updated up with us several times while we waited. It was surprising great service during social distancing. More

by SHEILA.DUNCAN413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jan 17, 2021 -

Nissan of Richmond responded

Sheila, Thank you for taking the time to share your thoughts on working with Derek and our team. We're glad to hear we delivered such a great experience! Arica Fowler Owner Loyalty Manager

January 16, 2021

Ron in service was friendly, knowledgeable, and efficient. He kept me up to date about the services I received and answered all of my questions. More

by Kisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Breanna who handles car rentals. Really sweet, friendly and patient young lady. Efficient and professional throughout the car rental process., Ronald Trotman
Jan 17, 2021 -

Nissan of Richmond responded

Kisha, Thank you so much for your kind words regarding your recent experience working with Ron and Breanna, and for taking the time to leave us this wonderful feedback! Arica Fowler Owner Loyalty Manager

January 16, 2021

Spare key came in and had to get programmed. Great customer service - able to get it done in a little over an hour. Thank you! More

by Todd.dekrafft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jan 17, 2021 -

Nissan of Richmond responded

Todd, We are very happy to have provided you with such a positive experience working with Seth! We sincerely value your business and look forward to your next visit. Arica Fowler Owner Loyalty Manager

January 15, 2021

Had a great experience getting my car serviced. Chris was extremely helpful and very informative. For any issues in the future I will definitely return to this dealership. More

by T.WELLS1020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams
Jan 17, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

January 15, 2021

Derek helped make my experience a breeze from the time that I walked through the door, until I left. He even took the time to answer my questions and advised me on what was being done. Excellent service. More

by nmiller77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jan 17, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Derek here at Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

January 15, 2021

Always the best experience when I visit. Chandra was great and had me out in a record time. She is very thorough and customer focused and provides a top tier customer experience. More

by JARVIS.JOHN13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chandra Wright, Arica Fowler
Jan 17, 2021 -

Nissan of Richmond responded

We appreciate your business, John, and our team looks forward to serving you again soon! Arica Fowler Owner Loyalty Manager

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