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Nissan of Richmond - Service Center

Richmond, VA

4.3
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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January 22, 2021

I love Chandra she always takes care of everything I need and her customer service is amazing! I never go to anyone else. She’s spoiled me! 🤗 More

by liggonsj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jan 23, 2021 -

Nissan of Richmond responded

Thank you for your review and kind words for Chandra! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

January 22, 2021

Good customer always take good care of me whenever I go get my car worked on. She always make sure my care is in good hands... More

by oneiliamithchell
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
Jan 23, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Arica Fowler Owner Loyalty Manager

January 22, 2021

Derek made everything very easy and understanding, breaking everything down and explaining to me what was going to take place, every time I come in, there is no problem highly recommend, More

by Brianna Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jan 23, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. Brianna! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arica Fowler Owner Loyalty Manager

January 22, 2021

Derek was very friendly and helpful. The service done on my car was completed in a relatively timely manner. Only negative was I was asked if I would like a trade in estimate on my vehicle which I said yes More

by CMHARTMAN01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jan 23, 2021 -

Nissan of Richmond responded

Thank you for your review and kind words for Derek! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

January 22, 2021

My experience at Rocking Nissan of Richmond is always exceptional! Everyone is very friendly and attentive to my need! With every service appointment, the work is done correctly and on time! More

by Kim H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams
Jan 23, 2021 -

Nissan of Richmond responded

Kim, thank you for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

January 22, 2021

Phil always take such care of his clients and provides exceptional customer service! He always goes above and beyond; I even got a free car wash today! Nissan of Richmond also adheres very well to covid r More

by adhammer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 23, 2021 -

Nissan of Richmond responded

Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Phil and the team were able to help, and we hope to see you again! Arica Fowler Owner Loyalty Manager

January 22, 2021

I had an amazing experience & will only be going to this Nissan for any of my vehicle needs moving forward! Ron was THE ABSOLUTE BEST!!! More

by LEXIGIHORSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Jan 24, 2021 -

Nissan of Richmond responded

Lexi, It's great to hear that Ron was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We love hearing " Ron was THE ABSOLUTE BEST". Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

January 22, 2021

John in the service dept should be promoted or get a raise. He has excellent customer service skills and makes me want to come back. More

by HIXON04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Jan 23, 2021 -

Nissan of Richmond responded

Thank you for the kind words for Jonathan and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Arica Fowler Owner Loyalty Manager

January 22, 2021

I am pleased with the dealership. I have used them several times. Seth is extremely helpful and courteous. He always makes sure I get an appointment when it is convenient for me. More

by sjk44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Derek Slaga
Jan 24, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Seth and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

January 21, 2021

Phil’s great. He’s taken the time to explain info and help me resolve any concerns hat I may have had. Over all it’s been a good experience. More

by Leah80
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 21, 2021 -

Nissan of Richmond responded

Thank you for leaving this kind feedback for Phil! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

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