Nissan of Richmond - Service Center

Dealership always services my vehicle to perfection, returns my car clean and always gives me the best recommendations for upcoming service. returns my car clean and always gives me the best recommendations for upcoming service. More

The service center is absolutely terrible. They do not return calls back, they give you attitude when they feel like you are bothering them and the service manager will not handle issues. He s They do not return calls back, they give you attitude when they feel like you are bothering them and the service manager will not handle issues. He simply sends it back down to your servicer. On more than 2 occasions my car was sent in and they kept it for weeks at a time costing me money for a diagnosis they constantly missed. I absolutely would not recommend them. More

Service employees were courteous and responsive in the needs of the vehicle. They are professional and great communicators during the process. needs of the vehicle. They are professional and great communicators during the process. More

Carmen McDonald was fantastic. She kept me informed daily as to the progress taking place on my vehicle. Outstanding customer service from Carmen McDonald!! She kept me informed daily as to the progress taking place on my vehicle. Outstanding customer service from Carmen McDonald!! More

I always get good help and respect all people and mechanics are great and am pleased mechanics are great and am pleased More

Excellent service, Kudos to Miss Carmen. She kepted me informed of my vehicle during this process. She kepted me informed of my vehicle during this process. More

I called and made an appointment to have my tires changed four tires at 9:30 AM and reschedule d at 1:30 PM and after waiting an hour in the waiting area I was informed that my tires were not ordered and I h four tires at 9:30 AM and reschedule d at 1:30 PM and after waiting an hour in the waiting area I was informed that my tires were not ordered and I have to return on Monday at 9:32 get tires put on my car when I’m trying to go out of town for a funeral. This was a big inconvenience and very unprofessional. T the distance one way is 30 minutes. From my home I hope I will be compensated in one way or another for my inconvenience before I can recommend this service center to anyone. I will speak with the supervisor on Monday. Sincerely, Nancy Preston. More

I appreciated the flexibility and availability to do the necessary work. The mechanic went back over my car a second to ensure safety since it is a high mileage vehicle. necessary work. The mechanic went back over my car a second to ensure safety since it is a high mileage vehicle. More

The service at Nissan of Richmond (Short Pump) was very good, it was a pleasant experience. good, it was a pleasant experience. More

I am glad I had not mishaps in my annual inspection evaluation. The service was good and convenient. The waiting time is quite too lengthy, though. evaluation. The service was good and convenient. The waiting time is quite too lengthy, though. More