Nissan of Richmond - Service Center

I was verbally abused by Advisor Donetra. I nicely asked her for a copy of the diagnostic of my Nissan. She refused to provide that info and told me: "Get that xxxx out of here". I will call I nicely asked her for a copy of the diagnostic of my Nissan. She refused to provide that info and told me: "Get that xxxx out of here". I will call Nissan headquarters soon to put a formal complaint. Over the phone Carmen and Donetra were desperately competing with each other to be my adviser, maybe for a commision pay. Carmen was very rude, she asked me to leave the lobby in a very rude way too. More

Debbie is great. Last minute oil change because I forgot but still in and out in less than 2 hours on a busy Friday morning. Last minute oil change because I forgot but still in and out in less than 2 hours on a busy Friday morning. More

Hospitality was awesome and I received good and honest service. What I thought was wrong with my vehicle wasn't the problem and Nissan didn't take advantage. Thought I was going to leave with a $100 plus service. What I thought was wrong with my vehicle wasn't the problem and Nissan didn't take advantage. Thought I was going to leave with a $100 plus bill but ended up paying $20. Again thank you Nissan for not taking advantage of your customers. Darryl Stafford More

We told the seller the tires need replaced they refused we came back because I was having tire problems and are now being towled they need replaced I will not recommend nissan to anyone yall are just scame we came back because I was having tire problems and are now being towled they need replaced I will not recommend nissan to anyone yall are just scamers. More

They handled my recall quickley and in the time they said. Everyone was very pleasant. said. Everyone was very pleasant. More

She was awesome and made sure that I was taken care of. When I had and issue she made sure to take care of it. When I had and issue she made sure to take care of it. More

Needs to have working remotes for both televisions. I have hearing problems and the music was way too loud I have hearing problems and the music was way too loud More

My car was there 4 days service department never solved my problem it was very frustrating my problem it was very frustrating More

Excellent service, my advisor was awesome. Very honest and informative. I highly recommend Richmond Nissan. Very honest and informative. I highly recommend Richmond Nissan. More

Again Mr. Prince stepped up and took care of my car. I wish more people would do 1/2 of what he does. Thanks again Johnny. Prince stepped up and took care of my car. I wish more people would do 1/2 of what he does. Thanks again Johnny. More