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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,593 Reviews
Call Service Center (804) 346-4200

4,593 Reviews of Nissan of Richmond - Service Center

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March 21, 2023

Who is Johnny Price? This was least personal service I've received. Typically staff is awesome. I pulled in told them what I was there for and then waited. More

by clf38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Mar 21, 2023 -

Nissan of Richmond responded

Thank you for your feedback. Customer satisfaction is our top priority, and we are sorry to hear that we fell short of your expectations this time. We appreciate your business and hope you will give us the opportunity to demonstrate that we can do better! Paula Quick Owner Loyalty Manager

March 21, 2023

Highly dissapointed with the service received. I feel like I was cheated. My car was brought in for an oil change by my son. We used a mailed in coupon for a free oil & filter change. At the end, More

by Faraz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
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Mar 22, 2023 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

March 20, 2023

It was a good experience, I would recommend it to others in the future, it was appreciated More

by Delphine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Prince
Report | Print
Mar 21, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

March 20, 2023

The staff was was very helpful, polite, and courteous. The dealership was clean and accommodating. More

by JAM1TLB45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 20, 2023

The dealership is very clean and quiet. Employees are friendly and respectful and keep you updated on your vehicle while you’re waiting. More

by JADAMORRIS73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

March 20, 2023

Friendly, fast and helpful. Carmen made sure my car was in great shape when I got it back More

by ZACHRUDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Mar 21, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Carmen had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

March 20, 2023

Great service! I was on a time crunch and Carmen did her best to get me in/out quickly. More

by JEN.CSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Mar 20, 2023 -

Nissan of Richmond responded

It's great to hear that Carmen and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

March 20, 2023

I love and trust this service center and they try to help me save money when I can. Very efficient and friendly More

by pila72@duck.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Mar 21, 2023 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

March 20, 2023

Great service from Debbie! She is the best and very helpful! Advised of everything upfront. More

by qjmccray
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Mar 21, 2023 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Debbie and the team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

March 19, 2023

Carman done a great job answer all my questions in respectful manager overall great service More

by BROWNFANCES305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald, Carmen McDonald
Report | Print
Mar 20, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Carmen had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

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