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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,593 Reviews
Call Service Center (804) 346-4200

4,593 Reviews of Nissan of Richmond - Service Center

Sort by
March 24, 2023

Pleasant people and quick service . .,I was there for less than 2hours for 100,000 mile service More

by NLFELDMAN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Mar 24, 2023 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

March 23, 2023

Took them a while to get job done cause it was a hybrid car, but came through in the end More

by Dru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
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Mar 23, 2023 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 23, 2023

Customer service was AWESOME super nice and informative definitely recommended! Building was clean and everyone was super friendly! More

by NATASHAHARRIS18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Nissan of Richmond responded

Thank you, Natasha! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

March 23, 2023

Debbie is the best. Very informative friendly and flexible. I always work with her and have never been let down. More

by jcwbrooks45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Debbie was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

March 23, 2023

So helpful and courteous. Everything runs smoothly. Any repairs or adjustments are fully explained. And it all comes with a smile and great attitude, and a follow up call t More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
Report | Print
Mar 24, 2023 -

Nissan of Richmond responded

Thank you, Pat! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 23, 2023

Donnie was great. Super nice and helpful. Loved that my car was washed as well More

by evaray3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Mar 24, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Donnie and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

March 23, 2023

Donnie Washington was amazing really assured me my vehicle didn’t need both an alternator and a battery. Kept me in the know every step of the ways! Very knowledgeable! More

by C.TAYLOR711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Mar 24, 2023 -

Nissan of Richmond responded

It's great to hear that Donnie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

March 23, 2023

Excellent experience from my service advisor Donnie however I was not satisfied with customer service experience with her Supervisor Scott. My vehicle was wrecked by one of the employees I never got a More

by Sadiqa.Chambliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Mar 24, 2023 -

Nissan of Richmond responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're happy to hear that Donnie met your expectations. Please don't hesitate to reach out if you'd like to discuss your concerns in more detail; we would appreciate the opportunity to learn more and address your concerns. Thank you for choosing Nissan of Richmond, we hope you will give us another opportunity to serve you! Paula Quick Owner Loyalty Manager

March 23, 2023

They made me wait for 4 hours just to tell me they couldn’t fix my vehicle. They wasted my time. Very unprofessional. More

by bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kavon Smith, Johnny Prince
Report | Print
Mar 27, 2023 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Bobby, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

March 22, 2023

Good folks to work with. I had a good purchase experience. Friendly, kind and courteous. More

by B Lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren
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Mar 22, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. This is what we strive for! Paula Quick Owner Loyalty Manager

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