Nissan of Richmond - Service Center

Inconsistent treatment of customers. Lies and gaslights customers. Reminder them that they are just a number when they have an issue. Tells them they can go elsewhere if they don’t like Lies and gaslights customers. Reminder them that they are just a number when they have an issue. Tells them they can go elsewhere if they don’t like it here. More

The man was very arrogant and dishonest about my battery being dead, an honoring my warranty, then asking me to pay$158 dollars with out dynasties which he stated could nit be done but whatever me to pay ou being dead, an honoring my warranty, then asking me to pay$158 dollars with out dynasties which he stated could nit be done but whatever me to pay out of pocket. He told me someone was bring me my car, but did not, then i ended up with my keys and someone else key. Ask me to bring it back. He called my phone several times and I brought it back next day. No gas money or a thank you for his mistake. I drove to Williamsburg and back to give him a key. More

Carmen and all the service people were great. They took great care of my car. They took great care of my car. More

I always get great service, they are fast and efficient, and I do almost everything at Nissan, thank you. and I do almost everything at Nissan, thank you. More

I was not pleased with my experience at Nisan of short pump. My car was in the auto shop for 2 1/2 weeks. I had very little communication with my service representative. I would often call and would get n pump. My car was in the auto shop for 2 1/2 weeks. I had very little communication with my service representative. I would often call and would get no call back. I was not offered a rental car even after expressing being inconvenienced as I work 2 jobs and my grandmother passed the same week. More

Kindness loyalty love respect warm feeling caring smiles great conversations give you the whole rundown on your vehicle just perfect great conversations give you the whole rundown on your vehicle just perfect More

I never been to this Nissan before, fairly new to the area still and this was a great experience. The time they took was less than what they told me and I was happy overall. area still and this was a great experience. The time they took was less than what they told me and I was happy overall. More

On time, courteous and good service taking care to make sure my car works and keeps running sure my car works and keeps running More

I was greeted quickly. The service lady was super nice. The waiting area was clean. The service lady was super nice. The waiting area was clean. More

Wonderful staff as always! Always enjoy getting services done here! Thanks for everything team! You rock! Always enjoy getting services done here! Thanks for everything team! You rock! More