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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,593 Reviews
Call Service Center (804) 346-4200

4,593 Reviews of Nissan of Richmond - Service Center

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April 05, 2023

I’m happy with the job. Everything went smooth and professionally made. I’m satisfied with the job. More

by VBAPPRENTICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington, Johnny Prince
Report | Print
Apr 05, 2023 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us a review. We're happy you enjoyed working with our Service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

April 05, 2023

Carmen was very pleasant, however when checking in my vehicle, she gave me the paperwork for someone else’s vehicle. Service was completed on time, and all went as expected. More

by SPOILEDPRINCESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Apr 05, 2023 -

Nissan of Richmond responded

Thanks for rating your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

April 05, 2023

Horrible place of business it’s gone down hill Since i brought my car . The bathrooms were closed there was zero water bottles or coffee availability More

by ehaod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Apr 05, 2023 -

Nissan of Richmond responded

We appreciate your feedback .Unfortunately, the water was shut off due to an inspection beyond our control. We apologize for the inconvenience and hope to see you again. Take care. Nissan of Richmond

April 05, 2023

Service always good working with Debbie, she responds quickly and always keeps me informed about my car or what ever is going on. I truly appreciate Debbie. More

by JOYFULNESS747
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2023 -

Nissan of Richmond responded

Thank you for the kind words for Debbie We look forward to sharing your compliments with her and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

April 05, 2023

Phenomenal customer service! Very professional! They don’t force you to get worked on with unexpectedly maintenance More

by s.anderson89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. This is what we strive for! Paula Quick Owner Loyalty Manager

April 05, 2023

My inspection and tire service was completed in a timely manner and Debbie was very helpful! More

by shawnisha_berry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2023 -

Nissan of Richmond responded

We are very happy to hear Debbie provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

April 04, 2023

Excellent service Johnny Prince was very responsive and kept us informed regarding status of the repairs More

by BJENNINGS661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
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Apr 04, 2023 -

Nissan of Richmond responded

Thank you! Johnny and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

April 04, 2023

Easy check in at 8:00am - I had made an appointment earlier in the week. Service department has limited staff on Saturday mainly for their Express Service. I could not get the health check for my Leaf More

by richard.boehm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Apr 04, 2023 -

Nissan of Richmond responded

Richard, Thanks for sharing your thoughts about your experience with Nissan of Richmond. Carmen and our team appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

April 04, 2023

Very easy to deal with. Very professional and well mannered. Would recommend to others and come back. More

by Jonathan Orr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Apr 04, 2023 -

Nissan of Richmond responded

Jonathan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

April 03, 2023

The dealership has a nice selection of vehicles to choose from. And the staff was kind and knowledgeable. More

by candace524
Recommend Dealer
Yes
Employees Worked With
Donnie Washington, Carmen McDonald
Report | Print
Apr 03, 2023 -

Nissan of Richmond responded

It's great to hear that the dealership was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

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