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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,593 Reviews
Call Service Center (804) 346-4200

4,593 Reviews of Nissan of Richmond - Service Center

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July 31, 2023

I didn't have a pleasant experience with Nissan of Richmond. They have bad communication... More

by trajiaac
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karra O'Bryan
Report | Print
Aug 01, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 ext. 1045

July 31, 2023

Debbie is EXTREMELY helpful every time that I drive into the building for service! I appreciate her going out of her way countless times to help me out More

by GROATRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 31, 2023

The team is very helpful making the experience of taking my vehicle in for service a good one every time. Thanks More

by SFOUBERT68
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kavon Smith, Johnny Prince, Khalil Smith, Karra O'Bryan, Alki Nickolaou
Report | Print
Jul 31, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We appreciate this awesome, five-star review. Paula Quick Owner Loyalty Manager

July 31, 2023

Service was prompt. Debbie was efficient and friendly. She kep me informed as to status. More

by DAN2CLAIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 30, 2023

Great Customer Service, would definitely recommend this dealership to friends and family. Great value on services and very friendly. More

by KHALILC0056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Smith
Report | Print
Jul 31, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

July 29, 2023

Timely oil change, appreciate the convenience, budget friendly complimentary service, efficient service department, clean facilities More

by demetria.woodson
Recommend Dealer
Yes
Employees Worked With
Khalil Smith, Alki Nickolaou
Report | Print
Jul 31, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

July 29, 2023

Went in for state inspection. Was offered a complimentary car wash, vacuum service. Karra was professional, and pleasant. More

by CARLAJONES6100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Smith, Karra O'Bryan
Report | Print
Jul 31, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Karra was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

July 29, 2023

xxxx poor service couldn’t find the problem with my car couldn’t understand that I didn’t want to trade my car in . Didn’t understand that I didn’t have an engine light on after we gave them a print out fr More

by SMHARRISON20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alki Nickolaou
Report | Print
Jul 31, 2023 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 28, 2023

The service on my Frontier was good and performed on time. Service staff kept me informed. I was not happy to hear that a wheel bolt was broken and two lug nuts were missing. The only prior service I More

by MCGANNSTEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Khalil Smith
Report | Print
Jul 31, 2023 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Jul 31, 2023 -

MCGANNSTEVE responded

I am open to discussing further

July 28, 2023

My car took longer than it should have My car was supposed to be there for 3hrs or so and it took them 3 days. More

by yanarsaad2
Recommend Dealer
No
Employees Worked With
Alki Nickolaou, Alki Nickolaou
Report | Print
Jul 28, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. We will take this into consideration for our training process. Paula Quick Owner Loyalty Manager

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