Nissan of Richmond - Service Center

Debbie is EXTREMELY helpful every time that I drive into the building for service! I appreciate her going out of her way countless times to help me out the building for service! I appreciate her going out of her way countless times to help me out More

The team is very helpful making the experience of taking my vehicle in for service a good one every time. Thanks my vehicle in for service a good one every time. Thanks More

Service was prompt. Debbie was efficient and friendly. She kep me informed as to status. Debbie was efficient and friendly. She kep me informed as to status. More

Great Customer Service, would definitely recommend this dealership to friends and family. Great value on services and very friendly. dealership to friends and family. Great value on services and very friendly. More

Timely oil change, appreciate the convenience, budget friendly complimentary service, efficient service department, clean facilities friendly complimentary service, efficient service department, clean facilities More

Went in for state inspection. Was offered a complimentary car wash, vacuum service. Karra was professional, and pleasant. Was offered a complimentary car wash, vacuum service. Karra was professional, and pleasant. More

xxxx poor service couldn’t find the problem with my car couldn’t understand that I didn’t want to trade my car in . Didn’t understand that I didn’t have an engine light on after we gave them a print out fr couldn’t understand that I didn’t want to trade my car in . Didn’t understand that I didn’t have an engine light on after we gave them a print out from another shop detailing what was wrong with my car . All in I would rather buy a beater off Craigslist then returning to this place More

The service on my Frontier was good and performed on time. Service staff kept me informed. I was not happy to hear that a wheel bolt was broken and two lug nuts were missing. The only prior service I time. Service staff kept me informed. I was not happy to hear that a wheel bolt was broken and two lug nuts were missing. The only prior service I've had on the truck was new tires purchased and mounted at Nissan Richmond. Don't know what happened but I guess that means I need to check all work going forward. More

This dealership is the worst dealership that I have ever dealt with. I bought my 2020 Nissan Versa from this location back in 2020. On 7/24/23 I took my car to the service department to replace all 4 of my dealt with. I bought my 2020 Nissan Versa from this location back in 2020. On 7/24/23 I took my car to the service department to replace all 4 of my tires. Nothing was wrong with my car as I always keep up with the regular maintenance. I just needed new tires put on my car. I pick my car up the same day and it’s driving terribly. Constant shaking and vibrating while I’m driving. I take my car back on 7/25/23. I dropped it off and picked it up on 7/26/23. I was told that there was a “weight malfunction” on the 2 front tires and that they were rebalanced. This time my car was driving a little better but was still shaking and vibrating above 50 mph. I take my car back on 7/28/23 and explain all of this to a service advisor. The service advisor then goes and explains all of this to the manager in front of me and the manager says “she can drop it off but we’ll get to it when we get to it. We have 50 appointments today”. I am extremely appalled at the lack of customer service by the manager. I should not have to take my car back to this service center 3 times in one week for something as routine as replacing tires. After reading similar reviews, it seems like this service center doesn’t know what they’re doing and the managers don’t care about the customers. I would advise everyone to take their money elsewhere. The sales department is just as bad. More

My car took longer than it should have My car was supposed to be there for 3hrs or so and it took them 3 days. supposed to be there for 3hrs or so and it took them 3 days. More