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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,593 Reviews
Call Service Center (804) 346-4200

4,593 Reviews of Nissan of Richmond - Service Center

Sort by
April 28, 2023

Good customer service but loosy wait time for simple jobs like oil change Good waiting area More

by SANDR16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Apr 30, 2023 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

April 28, 2023

I bought a car there and I Will never go back there again and will never recommend to anyone More

by Brittneytalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parker Jackson, Kavon Smith
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Apr 29, 2023 -

Nissan of Richmond responded

We appreciate your business - disappointed in your review. Take care! -Nissan of Richmond

April 28, 2023

Very slow. Needs better customer service. Bring back the option to rent a car while waiting. More

by Jamie Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carmen McDonald
Report | Print
Apr 29, 2023 -

Nissan of Richmond responded

We appreciate your taking the time to leave us this feedback. Your overall review has been so noted as we strive to deliver a 5-Star experience to our customers. Paula Quick Owner Loyalty Manager

April 28, 2023

Always a pleasure I wait they do not take a long time. Friendly and pleasant experience. More

by DDINSPECTION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2023 -

Nissan of Richmond responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

April 27, 2023

Debbie was amazing, I traveled out of town and needed a oil change had, she fit me into the schedule and was very pleasant and made my experience welcoming.. thank you Debbie for the great work… More

by PRINCESSJERIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Nissan of Richmond responded

We are very happy Debbie provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

April 27, 2023

No, thanks. Overall, it's a good dealership. They have some good people working for them. More

by JJAVED
Recommend Dealer
Yes
Employees Worked With
Johnny Prince, Johnny Prince
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Apr 28, 2023 -

Nissan of Richmond responded

Thank you for your review. We truly appreciate your business.

Apr 28, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Our team works hard to make sure our guests have an exceptional experience. We look forward to working with you again and appreciate your business! Paula Quick Owner Loyalty Manager

April 27, 2023

I will never go back to this place again and will never recommend to anyone More

by Brittneytalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Matthews
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parker Jackson, Manal Stephen
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Apr 29, 2023 -

Nissan of Richmond responded

We appreciate your business - disappointed in your review. Take care! -Nissan of Richmond

April 26, 2023

Needed my tiee checked. The rotated tirw and put it back on needing air. So i left with a warning still on my car after i asked for them to check it. They didnt even reset m More

by darthy67
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Nissan of Richmond responded

I would like to thank you personally for your business and also apologize that you did not have a fully satisfactory experience at our dealership. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of visit. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

April 25, 2023

I was not pleased with the service I received, I was keep waiting and no one let me know anything about what could or couldn't do. More

by VCAL05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Nissan of Richmond responded

I would like to thank you personally for your business and also apologize that you did not have a fully satisfactory experience at our dealership. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of visit. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

April 24, 2023

I appreciate that she keep me informed about the maintenance on the car and marking sure that I was satisfied with the work. More

by BREC04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Apr 25, 2023 -

Nissan of Richmond responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

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