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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,593 Reviews
Call Service Center (804) 346-4200

4,593 Reviews of Nissan of Richmond - Service Center

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May 02, 2023

Nissan of Rva has a nice friendly staff that keeps you informed regarding your maintenance issues. More

by BJPOMPEY55
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

May 01, 2023

Improved efficiency in their service times as well as convenient location will keep me returning to Nissan of a Richmond! More

by KAIRA.BOSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Nissan of Richmond responded

Kaira, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

May 01, 2023

Convenience of location, efficiency, and service personnel keep me returning with both of my Nissan vehicles! More

by KAIRA.BOSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Nissan of Richmond responded

Kaira, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

May 01, 2023

Carmen was awesome. Friendly and informative. I walked in and she was accommodating from start to finish. More

by RICKYEGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
May 02, 2023 -

Nissan of Richmond responded

We are so glad that Carmen had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

May 01, 2023

I always have a great experience when ever I take my vehicles in for service. More

by ROD28PIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 02, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

April 30, 2023

Loaner program needs improvement. I can't always wait in the sales lobby. Also hate the high pressure sales when I'm having my car serviced More

by gardnm130
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald, Carmen McDonald
Report | Print
May 01, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

April 30, 2023

Nissan of Richmond is committed to serving their customers. They are determined to provide detailed information and updates keeping customers informed of the status and benefits of their vehicles. T More

by RON_HOPESTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 01, 2023 -

Nissan of Richmond responded

Ron, Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad Donnie was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

April 29, 2023

Ticket had wrong name on it,prices were high,service time was great andadvisor was awesome More

by bmarks3025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Apr 29, 2023 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

April 29, 2023

They were very professional and kind. They seem to care about the customer. They didn't push me into getting something I didn't want. More

by martenilla.bates
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando
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Apr 30, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We appreciate your business and look forward to seeing you again! Paula Quick Owner Loyalty Manager

April 29, 2023

Did what I needed a routine oil change. No problems. Was pleased with getting scheduled quickly. More

by CBRISTER24
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Apr 30, 2023 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

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