Nissan of Richmond - Service Center

Timely, friendly, efficient Pleasant facility to wait while services being done Great car wash to finish it off while services being done Great car wash to finish it off More

My experience at the dealership seemed a bit deceiving. I brought in a key that had OEM insignia, the code on the back also matched another OEM key that Nissan showed, but was fairly warned that there is a I brought in a key that had OEM insignia, the code on the back also matched another OEM key that Nissan showed, but was fairly warned that there is a chance something goes wrong. I waited and then was told by Carmen that my key was faulty and likely a knock off OEM key, I was told that I would have to pay $170 for the attempt, and my option would be to purchase a key thru nissan and pay approximately $400 in addition to the initial $170. After a few minutes I agreed to go forward with the service as I was in a pinch because I had already gotten my car towed there. A few minutes later carmen comes back out and informed my they were able to get it programmed but with many caveats as they continued to claim the key was fake. The caveats were all of the features that are unavailable when the battery of the fob is dead. It is absolutely ridiculous to me that the service technician dod not think to replace the battery, once I did so the keys works absolutely perfectly. I do not fault carmen, but the communication from the technician thru carmen to me seemed a bit fishy and made me uncomfortable to ever use Nissan service again. More

Very disappointed with the way they handled our situation. Very shady people. I’d call it bait and switch for sure. situation. Very shady people. I’d call it bait and switch for sure. More

Excellent as always Very fast Professional Friendly and kept me updated as needed Clean Give advice what may be needed on next trip and kept me updated as needed Clean Give advice what may be needed on next trip More

Debbie and the staff at Nissan of Richmond always do a fantastic job taking care of me & my vehicle fantastic job taking care of me & my vehicle More

Two of the last times I have been in for service, the service department has been great! Debbie is great to work with! I never have any issues, but when I have paid for my service and come after service service department has been great! Debbie is great to work with! I never have any issues, but when I have paid for my service and come after service hours to pick up after being told by the cashier that I can come into the lobby and pick up my keys with no problems. I have been greeted by Paula Quick who seems to always be rude and not helpful! Told that the service department is closed and they can not get my keys for me even though I was told I could and it was already paid for. How is there no one in that building that would not have access to the keys for customers to pick up??? Ended up a sales person had to go and get the keys for me! When I spend $1500 in your business the customer service from Owner Loyalty Manager should be much better than what it is! I love my Nissan and the service by Debbie but after my last two experiences I will consider another dealership when I am ready to buy again! More

I purchased my car here in 2015 and have always had it serviced here. No complaints serviced here. No complaints More

Customer service was extremely helpful and courtesy! I love coming to this location due to the clean area! I love coming to this location due to the clean area! More

I always feel good coming to this Location to get my vehicle serviced. I think it has a lot to do with the way I’m treated by the staff, from the time I pull in to the time I leave I’m met with courteou vehicle serviced. I think it has a lot to do with the way I’m treated by the staff, from the time I pull in to the time I leave I’m met with courteous and professional individuals throughout the process. Im also given a good level of communication keeping me in the loop as I wait for my vehicle. Thank you! More