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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,593 Reviews
Call Service Center (804) 346-4200

4,593 Reviews of Nissan of Richmond - Service Center

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May 10, 2023

I experienced great customer service provided! My vehicle was serviced within in a timely matter. More

by Sadiqa.Chambliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 10, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

May 10, 2023

Awful confusing service. Not accurate service time quotes and misleading prices. Not clarified properly. Service advisor all over the place. More

by Vverg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
May 10, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than excellent experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. We'll use your comments for mentoring and coaching and hopefully, you'll want to give us another chance in the future. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

May 09, 2023

They are doing good and very fast servicing with minimum wait time. They are good at receiving the customers. More

by santosh
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2023 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

May 08, 2023

The staff was accommodating. They were also friendly and efficient. They also communicated well with me More

by juliastrukley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, Julia, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

May 07, 2023

Reliable for car maintenance. Gives estimates of parts needed in future. Good job.two words More

by susdaisy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
May 08, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Johnny and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

May 06, 2023

I think this dealership is very professional courteous and honest when I take my car in I know I’m not going to be ripped off More

by LBMITCHE0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen McDonald
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May 06, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 06, 2023

Had to wait longer than I thought for my inspection as the inspector must’ve been late to work. More

by Morrisbarham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
May 06, 2023 -

Nissan of Richmond responded

I would like to thank you personally for your business and also apologize that you did not have a fully satisfactory experience at our dealership. We look forward to serving you again. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

May 06, 2023

The dealership was clean and well kept. However there was a lot of customers and almost all seats were filled. More

by TAYLORCAIN97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 06, 2023 -

Nissan of Richmond responded

Hi, thank you for taking the time to let us know how we did. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

May 04, 2023

Johnny was very helpful in the process. I wasn’t expecting to be back so soon & we appreciate the quality work at Nissan of Richmond More

by GROATRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Johnny Prince
Report | Print
May 05, 2023 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond; we look forward to having you as a valued customer for many years to come. Paula Quick Owner Loyalty Manager

May 04, 2023

My experience with the dealership is always good. My customer service rep Debbie is very friendly and pleasant to work with. More

by PATSNEAD77@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Debbie
Report | Print
May 05, 2023 -

Nissan of Richmond responded

Thank you for the five-star rating for our service department! Thank you for choosing Nissan of Richmond, Pat. We look forward to serving you for years to come. Paula Quick Owner Loyalty Manager

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