Nissan of Richmond - Service Center

Bait and switch describes them perfectly. Bought my car in for service and they said it sounds like there is something wrong with the door motor. They concluded the door motor was fine and p Bought my car in for service and they said it sounds like there is something wrong with the door motor. They concluded the door motor was fine and proceeded to charge me a fee for a problem I never reported or had. More

Great help from Donnie she is always taking care of me and my car definitely recommend her to everyone and my car definitely recommend her to everyone More

The dealership is close and convenient to my house. It stays busy. The associates and technicians are friendly, knowledgeable, and professional. It stays busy. The associates and technicians are friendly, knowledgeable, and professional. More

The service was good. The service person was a little overwhelmed and so was a little delayed with paperwork and getting people out took a little longer than expected. I t The service person was a little overwhelmed and so was a little delayed with paperwork and getting people out took a little longer than expected. I think the most annoying thing was when I go to email today later in the day I don’t remember which, which said that they Nissan missed us when we like to reschedule our appointment. And email nobody respond to it going to spend over $400 there for service. Get your act together.s More

I arrived at my appointment about 15 mins early was waited on immediately, just thought that a oil change and my first service could be accomplished in less time then it took (a little over 2 Hrs.) waited on immediately, just thought that a oil change and my first service could be accomplished in less time then it took (a little over 2 Hrs.) More

Horrible Nissan of Richmond service is horrible. Would not recommend to anyone. They don't even try to work with people who has brought their car from them. Soon as my car is paid off I will be gett Would not recommend to anyone. They don't even try to work with people who has brought their car from them. Soon as my car is paid off I will be getting rid of it and getting another car. More

Donnie listened to the issue I was having with my car and keys not in sync. She told me the computer may need to be reprogrammed and batteries on keys changed. She explained that this was included in my warr keys not in sync. She told me the computer may need to be reprogrammed and batteries on keys changed. She explained that this was included in my warranty since I had bumper to bumper coverage. Donnie made sure I was informed and called me when the car was done. Donnie is very pleasant as always when I see her. More

I called to make appointment. same day. When arrived at my appointment time no one was aware. I actually used your website and never got a call back. Carmen got me, she is the reas same day. When arrived at my appointment time no one was aware. I actually used your website and never got a call back. Carmen got me, she is the reason I would return. My 2015 Rouge has only been service at a Nissan dealer. Your shop is not the closest. I appreciate that the tech should me my filters that need to changed. I like that. I will return. More

Awesome service. Pleasant people with swift service time. I would highly recommend Nissan dealership to my family and friends Pleasant people with swift service time. I would highly recommend Nissan dealership to my family and friends More

Donetra Was welcomed very quickly when I drove into the bay. She was smiling and very friendly. There was an issue with the battery, but she explained it was under warranty and there would be no cost. Exce bay. She was smiling and very friendly. There was an issue with the battery, but she explained it was under warranty and there would be no cost. Excellent service. More