Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Nissan of Richmond - Service Center

Richmond, VA

4.2
4,593 Reviews
Call Service Center (804) 346-4200

4,593 Reviews of Nissan of Richmond - Service Center

Sort by
May 19, 2023

The service representative was friendly and knowledgeable. I hope you retain those type of employees. More

by mizjaxn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
May 22, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 18, 2023

Donnie Washington is the best & attentive to the Customer & updating Customers on their vehicle. You’ll Need More Employees like Donnie. More

by maryljames158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 20, 2023 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

May 18, 2023

Nissan of Richmond always does a nice and thorough job of taking care of my needs. More

by TYLERTAYAJAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 19, 2023 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

May 17, 2023

They do 'Great Job' assisting their Customers. I'm very, very pleased with the kindness & caring attitude of the Service Reps. More

by lakeedwards
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
May 18, 2023 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

May 18, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 17, 2023

Very friendly and professional staff who explained everything that was going on with my vehicle. More

by SHANESHUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
Report | Print
May 17, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

May 17, 2023

Customer service was good but the wait was ridiculous was told it’ll be and 1hr 30mins for an oil change and ended up waiting 3hrs More

by Ni_eazzzyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Paula Quick Owner Loyalty Manager

May 16, 2023

I have been getting my car's service here from last six years. They always make the best. More

by srdulam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 16, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

May 14, 2023

Excellent job guys service is the best you can ask for good customer service yeah More

by clarence.fleder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
Report | Print
May 14, 2023 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Clarence, and look forward to your next visit. Paula Quick Owner Loyalty Manager

May 14, 2023

Service was good except I was told vehicle would be ready first thing Wednesday Morning, I asked if I should call before coming in and was told no need it would be ready to go. When I arrived to pick it up More

by Hickstl7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 14, 2023

The service was fast & reliable. I was kept up to date with what was going on with my vehicle as well. More

by Latisha E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
May 15, 2023 -

Nissan of Richmond responded

Latisha, Thank you! Donnie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

1
...
17
18
19
...
460