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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,593 Reviews

4,593 Reviews of Nissan of Richmond - Service Center

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May 24, 2023

The service Advisors are very professional and polite. They acknowledge your concerns and try their best to resolve the issue. More

by TWEEDIE1280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
May 25, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

May 22, 2023

I bought my vehicle into the dealership for service on 5/20/23 the service technician we're very professional and greeted me when I came in I definitely recommend this dealership to everyone the tech More

by james3626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
May 23, 2023 -

Nissan of Richmond responded

Thank you, James! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

May 21, 2023

You gave thieves working for you again change stolen from my truck again.thank you More

by necyd39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Prince
May 22, 2023 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

May 22, 2023 -

necyd39 responded

no need to talk about it any more this is the second time this has happened to me, i am in the hospital and my daughter dropped off my truck so she didn't remove the change in the dash i had it in. still it didn't belong to whoever took it . I wasn't a lot but i hope they feel good about themselves. Thanks

May 21, 2023

I recently had my oil changed at Nissan Of Richmond, and I must say, their service was exceptional. The staff was friendly, efficient, and the job was done perfectly. Highly recommended! More

by Anton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
May 22, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

May 21, 2023

I took my car in to replace a temperature sensor but in the process of removing it the mechanic broke the manifold. They quickly issued me a rental vehicle until they ordered and replaced what was needed. More

by francine.wiggins
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, Francine, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

May 21, 2023

Exelent service very transparent Personal very friendly, Will come back and use your services again Special Thanks to Debra service advisor. More

by aknyazher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

May 21, 2023

They are professional and honor their prices on service work. Johnny Prince is very thorough when assisting you with necessary service work, as well as scheduling to get work completed. More

by CAWJOANIE
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
May 22, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 20, 2023

THE SERVICE ADVISOR, Debbie C, provided excellent service. She kept me updated about necessary repairs and kept my budget in mind More

by Adria H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

May 19, 2023

Johnny was great and super flexible around my work schedule. Great communication and fast service More

by julialadybug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
May 20, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 19, 2023

The people are rude and have attitudes. Debbie at the front counter was the main one. More

by lala1910m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to turn around your sentiments. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

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