Nissan of Richmond - Service Center

Brought my truck there for repairs under warranty, only a diagnostic was done. Very dissatisfied. a diagnostic was done. Very dissatisfied. More

You aren’t greeted when you walk in, everyone just stares. Callback request aren’t returned, multiple excuses are given still no accountability. I’m still waiting on paperwork from a repair due to the stares. Callback request aren’t returned, multiple excuses are given still no accountability. I’m still waiting on paperwork from a repair due to the advisor stating she was unsure what I was suppose to receive but would mail it to me on the following business day (car picked up on a Saturday), still no documents. When calling service, you have to ask for a name of the person you’re speaking with and after explaining to multiple people due to multiple call’s trying to resolve the same issue, still no resolution. More

Everything done professionally and ready when they indicated. Great car wash. Personal we’re very friendly indicated. Great car wash. Personal we’re very friendly More

Sandy was very helpful, described options, and tried to offer budget friendly options. Other staff were also professional and friendly. offer budget friendly options. Other staff were also professional and friendly. More

Debby made sure that all the service I needed was complete. I really appreciate the staff. complete. I really appreciate the staff. More

Mr. Prince is always very helpful. I had a 7:30 a.m. appointment for state inspection, and dropped off my car the night before. The person who scheduled Prince is always very helpful. I had a 7:30 a.m. appointment for state inspection, and dropped off my car the night before. The person who scheduled the service confirmed that it would take about one hour.Since no one contacted me, I called at 10:00 to check the status and was told by the person who answered that everyone was busy and someone would call me back. No one called, so I checked again at 11:40, and was advised that the car had just been finished. I was told that it wasn't ready earlier because I did not indicate an "expected time" on the drop off form. According to the scheduler, I was the FIRST appointment that day, and that a one hour appointment was in the system. Because my vehicle took over four hours, I had to cancel other appointments that morning. More

I enjoy coming to this place very much. They always makes me feel welcomed and are very nice to me They always makes me feel welcomed and are very nice to me More

Tenacious…. never gave up on a seemingly unfixable problem. An outstanding warranty program including use of a loaner vehicle. never gave up on a seemingly unfixable problem. An outstanding warranty program including use of a loaner vehicle. More

Absolute best customer service ever. Debbie went out of her way to help me. I'm from out of state and have never gotten such service from the dealership where I bought the car and I've b Debbie went out of her way to help me. I'm from out of state and have never gotten such service from the dealership where I bought the car and I've been using them for 10 years. Truly eye opening More

I would recommend this dealer for any repairs. Debbie is awesome and she exemplifies great customer service skills and attention to details. She is one of the reason I keep coming back..Give her a Debbie is awesome and she exemplifies great customer service skills and attention to details. She is one of the reason I keep coming back..Give her a raise for the well representation that she displays for your company. More